The American healthcare system is one of the most innovative in the world. But it’s also riddled with complex challenges, such as access to affordable medications, inefficiency and administrative burdens, and communication barriers between providers. There’s clearly a better way—and at Surescripts, we have a unique sightline into what that may be. In this series, host Melanie Marcus, Chief Marketing Officer of Surescripts, sits down with today’s most inspiring and innovative leaders in healt ...
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TownHall: Epic Implementation, Staff Retention, and AI to Improve IVR with Robert Eardley
Manage episode 416911291 series 2286565
Contenido proporcionado por This Week Health. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente This Week Health o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.
May 7: Today on TownHall Sue Schade, Principal at StarBridge Advisors talks with Robert Eardley, SVP and Chief Information Officer at University Hospitals. They discuss EHR migrations, current focuses at UH, and future plans in healthcare technology. We delve into the major projects at University Hospitals, including application decommissioning and legacy data management, the move to Azure, and an impressive EPIC stabilization and benefit achievement stabilization initiative. Specifically, how is the hospital utilizing an interactive voice agent (IVA) system to enhance patient interactions? How are they overcoming workforce challenges in an increasingly digital world? Dive into these captivating topics and more in our enlightening discussion with Robert.
Read the article mentioned in this episode: https://www.beckershospitalreview.com/ehrs/university-hospitals-projects-100m-annual-benefit-from-ehr-install.html?origin=CIOE&utm_source=CIOE&utm_medium=email&utm_content=newsletter&oly_enc_id=7098A7394467F7R
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Manage episode 416911291 series 2286565
Contenido proporcionado por This Week Health. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente This Week Health o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.
May 7: Today on TownHall Sue Schade, Principal at StarBridge Advisors talks with Robert Eardley, SVP and Chief Information Officer at University Hospitals. They discuss EHR migrations, current focuses at UH, and future plans in healthcare technology. We delve into the major projects at University Hospitals, including application decommissioning and legacy data management, the move to Azure, and an impressive EPIC stabilization and benefit achievement stabilization initiative. Specifically, how is the hospital utilizing an interactive voice agent (IVA) system to enhance patient interactions? How are they overcoming workforce challenges in an increasingly digital world? Dive into these captivating topics and more in our enlightening discussion with Robert.
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