American Dental Association Driving Dentistry Forward For 160+ Years | Stephanie Crase Moritz

CXChronicles Podcast

Hey CX Nation,
In this week's episode of The CXChronicles Podcast #235 we were live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas for Customer Contact Week with Stephanie Crase Moritz, Chief Customer Innovation Officer at the American Dental Association based in Chicago, IL.
The not-for-profit American Dental Association (ADA) is America's leading advocate for oral health. A community of doers, thinkers, dreamers, and believers building a new day for dentistry.
The ADA advocates for over 159,000 members – promoting the art and science of dentistry by supporting dental professionals through advocacy, cutting-edge scientific research and guidance, dental insurance resources and more.

In this episode, Stephanie and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that Stephanie and her team at the ADA think through on a daily basis to build world class customer experiences.
**Episode #235 Highlight Reel:**
1. Creating a magnetic brand that focuses on customer innovation above all else
2. Developing future products, experiences & offerings for dentists across the USA
3. Leveraging best in class SaaS solutions to build the ADA's future tech-stack
4. Building your VOC Task Force or Tiger Team to leverage customer feedback
5. Establishing trust with your employees to drive innovation and positive change
Click here to learn more about Stephanie Crase Mortiz

Click here to learn more about American Dental Association

Huge thanks to Stephanie for coming on The CXChronicles Podcast and featuring her work and efforts in pushing the customer experience & customer success space into the future.
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