Episode 1: Managing communications at the world's favourite airline during a global pandemic.


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Por Sam Bleazard descubierto por Player FM y nuestra comunidad - los derechos de autor son propiedad de la editorial, no de Player FM, y el audio se transmite directamente desde sus servidores. Presiona el botón de suscripción para rastrear cambios en Player FM o pega el URL del feed en otras aplicaciones de podcast.

We talk to Drew McMillan, leader of the global Colleague Communication & Culture function at British Airways - about the Covid-19 response of the world's favourite airline, pride in their people, what the future holds for travellers, and an early career in Glaswegian coffee...

Introduction from Sam Bleazard

1mins15secs - Initial reaction to the pandemic and putting measures in place.

3minutes - Pride in keeping supply lines open and the sense of responsibility, in saying goodbye to, and repatriating people.

6mins45secs - British Airways people doing remarkable things.

9minutes - Creating dedicated channels of support.

12mins45secs - Drew on his Colleague and Culture role: 'Today I consider myself more of an HR professional.'

15mins45secs - Changes to the airline industry.

18mins - Early career, first job and lifelong love of coffee.

21mins45secs - Communication lessons and universal truths.

27mins30secs - What can we learn from the airline industry?

31minutes - Hobbies, side-hustles and Drew's unknown fact.

38mins30secs - Hopes for the future.

10 episodios