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The Paytient Podcast is a show about how people access and afford healthcare. We cover trends in health and benefits while talking to innovators who are empowering consumers to take charge of their health. We explore the implications of decisions made at the benefits level, with an eye toward how we can all lead healthier lives. To learn more, visit us at https://www.paytient.com/.
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The Angry Biller

The Angry Biller

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Welcome to the angry biller. A show where we explore the people and the businesses behind-the-scenes of healthcare, those men and women that are the catalysts that allow providers to concentrate on delivering exceptional patient care.
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Benefit Strategies & Resources for the Modern Benefit Decision Maker. Benefits with Friends highlights the solutions and strategies that forward thinking benefit decision makers are using to enhance benefits, improve outcomes and slash the cost to insure their members. The American Healthcare Consumer (AHC) has been groomed by the insurance and healthcare monopolies for far too long. Managed Care hid all the meaningful data from the consumers, making shopping for high-quality care nearly imp ...
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show series
 
Send us a text Are you tired of the financial headaches that come with healthcare payments? Join us as we sit down with Jenn Davis, the Director of Strategic Alliances at Paytient, a pioneering company committed to easing the financial burden on health systems and patients alike. Jenn's journey from Express Scripts to her current role is nothing sh…
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Send us a text Unlock the secrets to navigating the Medicare open enrollment process with our esteemed guest, Jill Santos from All About Medicare. Jill brings her extensive knowledge to the table, guiding us through key dates, the vital importance of guaranteed issue plans, and how these options are a lifeline for those without employer group cover…
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Send us a text Can you afford to ignore the risks of long-term care? Join us on The Angry Biller as we sit down with Kevin Dombro from the State and Trust Services Group to uncover the often overlooked complexities of long-term care insurance. Kevin takes us through his fascinating journey from studying risk management at Florida State University t…
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Send us a text Julietta Wenzel, founder of Body and Soul Ministries, joins us for an eye-opening discussion on holistic healing and the profound interconnectedness of mind, body, and spirit. Inspired by her mother and grandmother, both hairdressers and healers, Julietta's unique journey took her from aspiring doctor to physical therapist before she…
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Send us a text Ever wondered how a nonprofit organization can transform the lives of seniors through innovative support programs? Join us as we sit down with Juan Gallo, the Executive Director and CEO of Heart to Heart Outreach. Juan shares his compelling journey from medical and Medicare representation to leading an organization dedicated to provi…
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Send us a text Unlock the secrets to navigating the often overlooked costs of aging in America with our special guest, Michael Chau from Assisting Hands. Join us as Michael shares his inspiring journey from IT to healthcare, driven by his son's special needs. You'll hear firsthand about the core values of compassion, kindness, and reliability that …
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Send us a text What happens when traditional talk therapy falls short? Join us as we explore this question with Pamela Morgan, a dedicated somatic psychotherapist who has transformed the mental health landscape for healthcare providers. With a background enriched by her grandfather's acts of kindness and her extensive education at the University of…
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Send us a text Unlock the secrets to smart financing and exit strategies for medical practices with Scott Kelly, CEO of Black Dog Venture Partners. From his early days on the New York Stock Exchange floor to spearheading successful ventures, Scott brings a wealth of knowledge to our discussion. We'll explore the various financing avenues available …
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Send us a text Unlock the secrets of business transformation with Josh Blum, co-founder of Evolve and Thrive, as he reveals how advisory boards can propel your healthcare practice or business to new heights. From the inception of Ivolve and Thrive during the challenging times of the COVID-19 pandemic to their strategic collaboration with John Zentg…
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Send us a text What if the key to entrepreneurial success lies in embracing imperfections and building genuine relationships? Join us as we sit down with Orlando Espinosa, a corporate trainer and business builder from Emineo, who takes us through his transformative journey from aspiring psychologist to communications expert. Orlando sheds light on …
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Send us a text Unlock the secrets to transforming your medical practice into a thriving business with our special guest, Nolan Harrill from Supporting Strategies. Discover why bookkeeping is the backbone of any successful medical office and how outsourcing this crucial task can free you up to focus on growth and patient care. Nolan brings his vast …
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Send us a text Master Medicare enrollment with ease and confidence! Join us as we sit down with Jill Santos from All About Medicare LLC to uncover the essential steps and insights you need when transitioning into Medicare. Jill's passion for aiding seniors has driven her to become an expert in the field, and she brings invaluable knowledge to help …
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Send us a text Unlock the secrets to recruiting and retaining top talent in healthcare with insights from Chris Collie, managing partner of Engaged Talent Solutions. Ever wondered how small medical offices can stand out in a competitive job market? Chris offers invaluable strategies on leveraging branding, crafting compelling job postings, and prom…
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Send us a text How does a professional tennis player and corporate executive end up founding a non-profit that changes veterans' lives through scuba diving? Monika Hadvigerova's journey is nothing short of inspiring. From battling her own PTSD to discovering the therapeutic benefits of scuba diving through her Gulf War veteran husband, Monika's sto…
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Send us a text Get ready to uncover the intricate world of computing and cybersecurity with our guest Jose Alfonso from VoiceWare. Have you ever wondered how the shift from centralized to decentralized computing has shaped the modern era? Jose takes us on a journey through the evolution of technology and shares how his company, VoiceWare, transitio…
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Send us a text Struggling to collect payments from patients? Discover breakthrough strategies to streamline your payment processes and boost your collection success rates. Join us as Amy Crawford, Executive Vice President at LQPay, shares her remarkable journey from labor and employment to revolutionizing healthcare technology. Get ready to learn h…
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Send us a text Discover the heartwarming journey of Natasha Cato, the driving force behind Angel Touch Home Care, as she takes us through her inspiring career path from nursing aspirations to running a successful home care agency amid the pandemic. Gain insights into the founding of Angel Touch, the rigorous caregiver selection process, and the com…
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Send us a text Ever wondered how the rising costs of senior living could impact you or your loved ones? Join us as we sit down with David Lieberman from Michael Brodie Senior Placement, who brings over 20 years of invaluable experience in senior healthcare. David shares his expert insights into the various living options available for seniors, such…
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Send us a text Join us for a compelling conversation on the Angry Biller as we unravel the complexities of mental health awareness in healthcare. We are honored to host Lisa Fertel, a seasoned licensed clinical therapist with over 30 years of experience, who brings her deep empathy and personal journey into the spotlight. Lisa shares candid insight…
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Send us a text Unlock the secrets to thriving in healthcare with Jameelah Bennett from Hyman Consulting, as she shares her transformative journey into talent development for medical professionals. Prepare to be enlightened on the pivotal role of soft skills in healthcare, where Jameelah's expert training programs empower nurses and doctors to champ…
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There are five main segments of health CARE and health INSURANCE. Those five segments are riddled with misaligned incentives and hidden profits for insurers, pharmacy brokers, and the healthcare systems. The American Healthcare Consumer must be aware of the pitfalls and possibilities that exist within their plans. Informed consumers are seeking ali…
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Send us a text When Angelic Mercer joined us, she brought not just her expertise from the American Cancer Society but also a heart-wrenching yet inspiring story of triumph over cancer. Her voice carries the weight of both personal battle scars and a deep-seated dedication to support others facing similar struggles. In our conversation, Angelic pull…
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Send us a text Welcome to the angry biller. A show where we explore the people and the businesses behind-the-scenes of healthcare, those men and women that are the catalysts that allow providers to concentrate on delivering exceptional patient care. THE ANGRY BILLER, powered by J3 Revenue Cycle Management Phone: (954) 544-2706 Website: https://www.…
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On this episode of The Paytient Podcast, host Laura Cave sits down with Dawn Beaudin, the Vice President of Benefits at Hyatt, to discuss innovative benefit solutions that break down barriers to care. Hyatt, known for its exceptional benefits program, owes much of its success to the pioneering work of Dawn Beaudin and her team. Throughout the episo…
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Transparency in healthcare isn't just about revealing costs; it's about empowering employers to navigate a complex system, save on inflated expenses, and truly prioritize their employees' well-being. In this episode, Jamie Greenleaf discusses the complex world of fiduciary responsibilities within healthcare plans. She dissects and reveals the chall…
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Most employers expect health plan costs to increase heading into 2024, and this isn't a new trend. Still, it's gotten to a point where it's stretching employers and employees financially so much that many seek ideas beyond the traditional strategies. Of the 158 million Americans who get health insurance through their employers, almost a quarter are…
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Paytient makes it easier for your employees to afford the care they need – regardless of their credit history. Lou and Chris discuss the impact skyrocketing out-of-pocket costs have on people financially and medically. Paytient is a simple plan addition that ensures members do not have to avoid necessary medical care, and can fill ALL their medicat…
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Employers have a tremendous opportunity to take control of health care spending with the incredible growth of technology in the healthcare space. The recent legislation also increases the fiduciary responsibility of plan sponsors, and companies like Talon can unleash actionable data like never before. In this episode, Lou and Mark Galvin discuss he…
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Marshall Allen is the second two-time guest of Benefits with Friends. He and Lou previously discussed his book "Never Pay the First Bill: And Other Ways to Fight the Health Care System and Win." This time, the conversation focuses on Marshall's project aimed at empowering the American Healthcare Consumer: The Never Pay Pathway. The Never Pay Pathwa…
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Consumerism in healthcare should empower patients to make better medical choices. Instead, it penalizes them with higher hospital prices when making bad decisions and forces them to acquire extremely costly services. Leo Wisniewski, Co-Founder and CIO at Health Cost Labs, does not want such unethical practices to thrive in this space. In this episo…
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Joel Wood is the President of The Council of Insurance Agents & Brokers. He has been the top regulatory and government affairs officer at The Council since 1993. He came to Washington a decade earlier to work as a press and legislative director for Rep. Don Sundquist (R-Tenn.). He joined us on the Paytient Podcast to discuss his vantage point aroun…
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Cameron Betts of Mercer joins us on the podcast to talk about what’s in and what's out for benefits in 2024. Cameron is a Senior Health & Benefits Consultant with Mercer where he consults on health and benefits strategy for U.S. based and global employers. We're all aware that this year's big headline is about how inflation is driving up prices tha…
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This week, we welcomed Jeff Faber, Employee Benefits Chief Strategy Officer of HUB International to the show for a conversation about what’s next in employee benefits for 2024. Benefit professionals and the teams they serve are dealing with a slew of challenges this year, including: Inflation Turnover and absenteeism Declining population health Hea…
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Ironically, this episode aired live on the 4th of May, which is commonly referred to as "May the Force", a play on the iconic line from Star Wars, "May the Force be with you!" Fittingly, we are joined by Allison De Paoli, the Founder of Altiqe Consulting, who is a "Force" in the benefits arena, having received recognition from many industry organiz…
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After working as an employed physician in a major hospital system for 8 years, Dr. Jeffrey Gold began to get increasingly frustrated with the bureaucracy of insurance-based medicine that resulted in less of his time spent on caring for his patients in the way he envisioned since he was considering medicine as a career. In 2014, he opened the first …
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With a turnover, absenteeism, and health inequities keeping too many people out of the doctor's office, Paytient's Health Payment Account is designed to help employers retain their employees by removing the financial barriers to care. In this episode, Chris Labrecque, who recently joined our team as Chief Customer Officer, joins us to unpack how em…
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In this episode, we're having the important conversation on the personal and professional identity transition to working parenthood and how benefits that help the transition set new parents up for future processional success. Coming back to work after having a baby can feel like returning to a world that has stayed the same while yours has changed …
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Lou will be joined by Korb Matosich, Co-Founder, CEO and Board Member of Asserta Health. Korb has an unusual depth of experience managing all sides of health care payment. He oversaw both Revenue Cycle Management and Payment Integrity businesses at Ingenix, now Optum, at UnitedHealth Group. He also served as the CEO of AAPC, an organization that ce…
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We’re proud to announce Jodi Hubler has joined our mission to help people access and afford healthcare as our first and only independent director. As our team looks to scale the growth of its innovative Health Payment Account product offering, Jodi will bring to bear her experience on both the buy side and the sell side of benefits, as an operation…
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Lou and his guest, Brian Del Savio will discuss the issues employers have addressing the real struggles their employees face such as mental health and affordable access to fundamental healthcare. The benefit strategies (Pay More, Get Less) many employers have been forced to swallow leave many employees struggling to access care when they need it th…
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In this episode of the Paytient Podcast, we sit down with Brent Troxell of Beta Health. Brent is the Sr. Vice President of Beta Health, a Denver, Colorado based company specializing in offering dental savings plans and dental insurance, among other insurance products, to individuals and employer groups. We talk about innovation in the dental benefi…
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In this episode of the Paytient Podcast, we talk with Aman Magoon, co-founder and chief product officer of Adonis. Adonis is a company that's working to disentangle health care payments by using AI-driven insights to automate medical coding, billing, and reimbursement for medical providers. In this conversation, we talk about the complexities and l…
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Streamlined and automated processes not only help save time and effort but also money. For patients, this means having to save and avoid the unnecessary costs caused by errors and overcharging. Pranov Duggasani and Zoe Holderness founded Slingshot Bills, a company that automates the patient advocacy process and saves individuals and their employers…
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In this episode of the Paytient Podcast, we're talking with Holly Morganti, National VP of Jumbo Accounts and Consultant Relations at Omada Health. Omada uses data to redesign care patterns and measure clinical impact through one-on-one coaching and actual human interactions. Omada integrates the expertise of dietitians, behavioral therapists, phys…
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In this episode of the Paytient Podcast, we're talking about the barriers employees face when shopping for care and how we can put employees in a better position to be healthcare shoppers. To bring expertise to this topic, we sat down with our friend Deb Gordon, co-founder and CEO of Umbra Health Advocacy and co-director of the Alliance of Professi…
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For the past three decades, the American healthcare consumer has been the leverage used by insurance carriers and healthcare systems against each other. Which strategies must be implemented to give them back this leverage and simply settle with the lowest plans? Louis Bernardi talks with Chris Hamilton of Hotchkiss Insurance about the best approach…
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There is probably no aspect of healthcare that has changed as dramatically over the last few years as insurance claims data. For every C-Suite leader or HR manager to justify their next rate increase, they must have the right amount of data at their disposal, gathered from the clients themselves. However, most employers do not have any access to th…
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In this episode of the Paytient Podcast, we're talking about the ongoing "squeeze" employers in all industries are feeling. They're struggling to attract and retain talent in a tight labor market while also managing costs given our challenging economic environment. We discuss these issues — and much more — with Dan Bernstein, a benefits advisor who…
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Regardless of someone's financial situation, a surprise medical expense tends to be a painful experience. And one of the best ways to soothe and smooth that pain is by breaking those costs up into more manageable chunks. In this episode of the Paytient Podcast, we're taking a closer look at Health Payment Accounts with Laura Cave, Paytient's chief …
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Lou and Sims Tillirson will discuss the strategies and solutions that forward thinking HR teams are utilizing to keep their employees engaged and connected. HR leaders have to balance the time it takes to engage with members and the time they need to get stuff done. The extent of the remote work force today makes this even more challenging. Technol…
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