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Agent Vulnerability and 'Tractors'
Manage episode 327616631 series 3321401
Contenido proporcionado por Jimmy Hosang & Paul Banks, Jimmy Hosang, and Paul Banks. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente Jimmy Hosang & Paul Banks, Jimmy Hosang, and Paul Banks o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.
Join us for the latest episode where Jimmy and I tackle the growing problem of 'agent vulnerability', and how recent changes have meant that employees in contact centres (and many other industries) are more exposed than ever... but are they being treat as a 'problem to be solved' by well-meaning management?
The second half of the show sees us delve into the dubious world of politics, and a conversation around behaviours in the house of commons, hypocrisy, and duplicity!
An interesting episode, and some topics that Jimmy and I are heavily passionate about - please reach out via LinkedIn or Email if you've enjoyed the show - we'd love to hear your thoughts and opinions.
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