#323 Putting People Before Policies with Cheryl Samuel

The Business of Healthcare Podcast with Tara Humphrey

Cheryl Samuels, the People and Culture Director at The Evelina, discusses her role in fostering a positive work environment and putting people at the heart of healthcare. Cheryl shares highlights from the NHS Confederation Conference and emphasises the importance of inspiring and empowering the workforce. Cheryl also reflects on the experiences of patients and their families at The Evelina, highlighting the kindness, quickness, and partnership they experienced. They discuss the challenges of creating a winning team and embracing diversity, as well as the importance of reflection and turning reflections into constructive action. This weeks key takeaways:

• Fostering a positive work environment and putting people at the heart of healthcare is crucial for improving patient outcomes.
• Inspiring and empowering the workforce is essential for creating a winning team.
• Embracing diversity and creating a culture of compassion and respect leads to better outcomes.
• Reflection is important for personal growth and managing work pressures.
• Flexible working arrangements can support work-life balance and improve staff satisfaction. Flexible working is not just for specific groups, but for everyone in the workforce.
• Managers play a crucial role in implementing flexible working strategies.
• Being a role model is a humbling experience and involves inspiring and empowering others.

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Work with me   

I’m Tara Humphrey and I’m the founder of THC Primary Care, a leading healthcare consultancy. I provide project and network management to Primary Care Networks and consulting support to clinical leads. To date, I’ve worked with 11 Training Hubs and supported over 120 Primary Care Networks and 3 GP Federations. 

I understand and appreciate the complexity of healthcare and what it takes to deliver projects across multiple practices.   

I have over 20 years of project management and business development experience across the private and public sector and have an MBA in Leadership and Management in Healthcare. I’m also published in the London Journal of Primary Care and the author of over 250 blogs.   

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