Prioritizing Customer Success In The Zero To One Journey W/ Jarvis Harris Scale Tale

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Scale Tale - The Customer Success Podcast «
Prioritizing Customer Success in the Zero to One Journey w/ Jarvis Harris

1+ y ago 27:36

MP3•Episodio en casa

In this episode of Scale Tale: The Customer Success Podcast, our host Mausmi Ambastha is joined by a very special guest - Jarvis Harris, Chief Customer Officer at ScholarPath. Jarvis presents a strategic framework consisting of five essential steps for early-stage start-ups to emphasize customer success, even in the face of limited budgets, resources, and time constraints.1. Creating a charter2. Figuring out the ideal customer profile3. Starting onboarding4. Focusing on personas within onboar...

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#MBA #Business #ZapScale #Customer Success #Customer Experience #Customer Retention #Customer Success Management #Customer Success Platform #Net Revenue Retention #Customer Onboarding #Customer Lifetime Value #Customer Churn #Revenue Growth #SaaS