Driving Early Stage Startup Growth Through Customer Success W/ Angela Guedes Scale Tale

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Scale Tale - The Customer Success Podcast «
Driving Early Stage Startup Growth Through Customer Success w/ Angela Guedes

1+ y ago 33:29

MP3•Episodio en casa

The role of a founder of a SaaS start-up is like the one of a leader in an unknown terrain. Founders typically know the product best and can provide high-touch, personalized support that early customers need. Learning to prioritize scaling through one-on-one interactions with customers is crucial in early days. In this episode of The Scale Tale Podcast, Angela Guedes (Head of Customer Success at Claap) joins Mausmi Ambastha (Podcast Host & Co-Founder, ZapScale) to discuss the importa...

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#MBA #Business #ZapScale #Customer Success #Customer Experience #Customer Retention #Customer Success Management #Customer Success Platform #Net Revenue Retention #Customer Onboarding #Customer Lifetime Value #Customer Churn #Revenue Growth #SaaS