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5-Steps to Transitioning Your CS Team to Drive Revenue
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Episode Guest: Guy Galon, CS Executive Advisor
LinkedIn Profile | The CSCycle
In this episode of CS RevSpeak, Angeline welcomes Guy Galon, Customer Success Executive Advisor and Founder of CSCycle, to discuss the increasingly prominent role of revenue in Customer Success. Guy shares his perspective on the delicate balance between driving revenue and maintaining the trusted advisor status that CS teams are known for. Together, they explore the challenges of transitioning a CS team to carry a revenue quota, the importance of aligning with sales teams, and how to develop the right skill sets for success. Guy offers practical advice on how to enable CS teams to contribute to revenue growth without compromising customer relationships, including the key steps CS leaders should take to prepare their teams for this shift. Tune in to gain valuable insights on making your CS team a powerful driver of both customer satisfaction and revenue.
Key Topics:
- Balancing revenue goals with maintaining strong customer relationships
- Strategies for transitioning CS teams to a quota-carrying model
- Aligning Customer Success with Sales for unified revenue goals
- Developing the necessary skills and mindset for revenue-driven CS teams
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Until next time, keep driving success and speaking the language of revenue!
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