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Welcome to CS RevSpeak, the podcast dedicated to Customer Success Leaders who are at the forefront of driving revenue growth. Hosted by Angeline, an experienced CS leader and founder of CS RevSpeak, this podcast is your go-to resource for actionable strategies, practical tips, and expert insights for confidently leading revenue-driven CS teams. Join us as we explore the evolving role of Customer Success in today’s business landscape, with a focus on commercial conversations, data-driven deci ...
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Angeline sits down with Ejieme Eromosele, a GTM leader at Quik and Founder of Success in Black, to explore the evolving world of compensation in revenue-driven Customer Success. Ejieme shares her unique journey into CS, her commitment to diversity, equity, and inclusion and her mission to empower CS teams to make a significant revenue impact. Key T…
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Angeline Gavino sits down with Pieter Boon, Co-founder of ImpactPilot, to delve into the transformative concept of impact drivers and their role in revenue growth for Customer Success teams. They explore practical strategies to connect CS activities to measurable outcomes like retention and expansion. Key Topics: What are impact drivers and why are…
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Angeline Gavino sits down with Dan Ennis to explore how Digital Customer Success can be a powerful revenue driver. Dan shares his expertise on building a scalable Digital CS strategy, emphasizing the importance of aligning customer success efforts with business objectives. They discuss the foundational pillars of digital CS—data, customer journey m…
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Episode Guest: Eleni Vorvis, Customer Success Coach, Advisor & Consultant LinkedIn Profile In this episode of CS RevSpeak, Angeline speaks with Eleni Vorvis, Customer Success Coach, Advisor & Consultant, to explore the evolving role of Customer Success and its transition towards owning revenue. Eleni shares her insights on how CS leaders can develo…
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EPISODE GUEST: Ramses Bossuyt, Co-Founder of House of Retention LinkedIn Profile In this episode of CS RevSpeak, Angeline speaks with Ramses Bossuyt, Co-Founder of House of Retention, about the realities of leading a revenue-driven Customer Success team and the importance of adapting to the evolving expectations of CS leadership. Ramses shares his …
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Episode Guest: Bob Mathers, Revenue Coach & Consultant LinkedIn Profile In this episode of CS RevSpeak, Angeline sits down with Bob Mathers, a seasoned revenue coach and consultant, to dive deep into the challenges of leading a revenue-centric Customer Success team. Bob shares his thoughts on why customer success leaders often bear the brunt of ret…
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Episode Guest: Guy Galon, CS Executive Advisor LinkedIn Profile | The CSCycle In this episode of CS RevSpeak, Angeline welcomes Guy Galon, Customer Success Executive Advisor and Founder of CSCycle, to discuss the increasingly prominent role of revenue in Customer Success. Guy shares his perspective on the delicate balance between driving revenue an…
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Episode Guest: Rav Dhaliwal, Investor & Former CS Exec LinkedIn Profile | Rav's Blog Link to Rav's article: The Opportunities for Customer Success In the inaugural episode of CS RevSpeak, Angeline sits down with Rav Dhaliwal, a seasoned Customer Success executive turned investor, to explore the evolving role of Customer Success in revenue generatio…
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Welcome to CS RevSpeak! This podcast is for Customer Success leaders driving revenue growth. Join me, Angeline Gavino, as I dive deep into strategies, frameworks, and insights from top CS experts. Tune in for actionable tips that empower your CS team to succeed! Subscribe to CS RevSpeak! If you found today’s episode valuable, make sure to subscribe…
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