A New Era for Consumer Engagement and HEDIS: Combining the Human Touch with AI

Bright Spots in Healthcare

AmeriHealth Caritas, Health Alliance Plan, Highmark Health and Icario discuss how AI transforms healthcare by creating personalized experiences that drive performance improvements and enhance member engagement. Learn how high-ranking health plans reinvent their approach to member experience to elevate your HEDIS scores, improve health outcomes and streamline data processes.

Guests:

• Vandna Bhrany, MPH, Vice President, HEDIS Strategy and Analytics, AmeriHealth Caritas

• Tracy Saula. Senior Vice President, Chief Product and Experience Officer, Highmark Health

• Cory Busse, VP, Strategy, Icario

• Mike Treash, Senior Vice President and Chief Operating Officer, Health Alliance Plan

Bios: https://www.brightspotsinhealthcare.com/events/a-new-era-for-consumer-engagement-and-hedis-combining-the-human-touch-with-ai/

This episode is sponsored by Icario

Icario serves health plans by using powerful whole-person data, predictive behavioral science, and a proprietary engagement platform to offer personalized experiences that meet members where they are in their health journey. Icario combines the industry's largest member data repository with unparalleled industry expertise to implement health action programs that deliver personalized member engagement, reduce abrasion and encourage positive health behaviors.