Send us a text Hear the story behind the industry-leading publication, Chauffeur Driven and preview the upcoming CD/NLA show in Vegas between 2/23 and 2/26. In this episode, Ken and James sit down with Chris Weiss, President and Publisher of Chauffeur Driven. In this episode, you’ll hear: Hear the fascinating story of 'Chauffeur Driven,' from its o…

Send us a text Discover how a family transportation business transformed its fleet for profitability and sustainability. In this episode, Ken and James explore how Jess Sandhu and his family strategically shifted their business from limousines to school and mini buses, navigating economic changes and market demands. Jess also shares his insights on…

Send us a text In this episode, Kenneth Lucci dives deep into the evolving landscape of transportation with the esteemed Matthew W. Daus, who brings a wealth of experience in transportation regulation, law, and autonomous vehicle technology. Learn about the emerging trends, challenges, and innovative solutions shaping the industry today. In this ep…

Send us a text How can a small family-run limousine business skyrocket to multi-million dollar success? In this episode, Ken Lucci sits down with Diane Forgy, President of Wheatland Enterprises to discuss her transformative journey in the ground transportation industry. From overcoming early challenges and learning key management skills, to impleme…

Send us a text Unlock the potential of video marketing for your ground transportation business without breaking the bank. In this episode, Ken and James sit down with Sam Emam, Co-Founder at Special 1 Media to explore practical strategies for creating impactful video content, even on a budget. They take a look at how to use storytelling to enhance …

Send us a text Discover the secrets behind delivering an exceptional customer experience in the luxury transportation industry. In this episode, Ken and James welcome back Bruce Heinrich, Founder and CEO of LEADER Worldwide Chauffeur Services and PAX Training to explore the process from the first phone call to the final thank you, ensuring every in…

Send us a text Build a thriving transportation business that keeps moving forward when you get out from behind the wheel. In this episode, Ken and James share essential strategies for scaling beyond 1-2 vehicles to becoming a successful business owner in the ground transportation industry. Key Takeaways: Great customer service and building trust fr…

Send us a text Join us in exploring the immense value of state association involvement and its transformational impact on the limousine and ground transportation industry. In this episode, Ken and James welcome Mike Rose from My Limousine Service to share insights from his remarkable career journey and his leadership within the industry. In this ep…

Send us a text Growth for the sake of growth is the ideology of the cancer cell. For a chauffeured transportation company, it should be growth for the sake of profit. In this episode, Ken and James dive deep into the economic framework of ground transportation businesses and breaking down the “profit equation” into its component parts. Drawing from…

Send us a text It’s no longer air vs ground transportation. It’s all one experience from the minute the passenger steps out their door to the minute they arrive back. In this episode, Ken and James sit down with Susan Lichtenstein, VP of Sales at HQ, to shine a light on trends and technology in the corporate travel industry. In this episode, you’ll…

Send us a text A majority of corporate travelers believe customer service in the industry has drastically declined. In this episode, Ken and James explore the importance of maintaining and elevating luxury service in the chauffeured transportation industry. They share insights on the importance of punctuality, presentation, and customer service exc…

Send us a text Don’t let skyrocketing insurance rates break your business. In this episode, Ken and James sit down with Mike Marroccoli, Principal at EPIC Insurance Brokers & Consultants. They explore the impact of rising insurance costs in the transportation industry, emphasizing the crucial role of safety culture and risk management in keeping pr…

Send us a text Experience the evolving landscape of the ground transportation industry. In this episode, Ken and James recap their experience at the 2024 CD/NLA show in Washington, DC. They cover pressing topics from industry growth concerns to the competitive threat posed by ride-sharing giants like Uber and Lyft. In this episode, you’ll learn: Wh…

Send us a text How can chauffeured transportation businesses compete with rideshare giants Uber and Lyft? Strap in as Ken and James explore how inDrive is disrupting the status quo with Adam Warner, Operations lead at inDrive. In this episode, Adam shares how inDrive is addressing wage discrimination and operational fairness in the gig economy, par…

Send us a text In this episode, Ken and James are joined by Brett Barenholtz, CEO of Above All Transportation and President of the National Limousine Association. Brett shares his journey from expanding his family taxi business to leading significant mergers and acquisitions, emphasizing the value of collaboration and the role associations play in …

Send us a text Do you have what it takes to build a luxury transportation service brand? In this episode, Ken and James sit down with Bruce Heinrich to unveil the secrets of building a luxury service brand in ground transportation. They explore the importance of company culture, employee respect, and quality service as the cornerstones of success. …

Send us a text The transformation in ground transportation is happening faster than you think—what will set you apart in a fiercely competitive industry? In this episode, Ken and James dive into the pivotal changes reshaping the ground transportation landscape. They explore how service quality influences customer loyalty, the impact of Uber and oth…