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Lessons in Luxury: Bruce Heinrich’s Guide to Chauffeur Excellence
Manage episode 449113313 series 3614002
Contenido proporcionado por Ken Lucci & James Blain, Ken Lucci, and James Blain. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente Ken Lucci & James Blain, Ken Lucci, and James Blain o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.
Do you have what it takes to build a luxury transportation service brand?
In this episode, Ken and James sit down with Bruce Heinrich to unveil the secrets of building a luxury service brand in ground transportation. They explore the importance of company culture, employee respect, and quality service as the cornerstones of success. In this episode, you'll learn:
- Why company culture is critical
- What to look for when hiring drivers
- Why you should treat employees with respect
- How you can apply lessons from Ritz Carlton training program
- Why you should invest in ongoing training and education
Connect with Kenneth Lucci, Principle Analyst at Driving Transactions:
https://www.drivingtransactions.com/
Connect with James Blain, President at PAX Training:
https://paxtraining.com/
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