“Just get the admin to do it.” Why research managers are feeling misunderstood

Working Scientist

In the first episode of a six-part podcast series about research culture and team science, research managers Lorna Wilson and Hilary Noone describe how their skills and expertise can help deliver better research outputs, particularly when their contributions are better understood and valued by academic colleagues.

Noone, research and innovation culture lead at the funding agency UK Research and Innovation, recalls the discomfort felt all round when an academic colleague tells a meeting: “Just get the admin to do it. That’s what they’re there for, to serve you.”

Wilson, who is head of research development at Durham University, UK, describes being overlooked during an external meeting with collaborators where attendees were asked to introduce themselves. She was the only woman and professional services representative in the room. “It was a really disappointing moment for me. Until that point I loved working with my academic colleagues and had felt valued, but then I experienced that,” she says.

Wilson, who chairs the UK Association of Research Managers and Administrators (ARMA), says many of her colleagues have expertise in public policy and research impact, so a more positive research culture with parity of esteem between the two teams will result in more funding proposals and higher-profile research outputs.

In 2020 an ARMA research culture survey led by Noone identified that many of its members felt there was a “them and us” mindset in the workplace. She and Wilson describe what the organization is doing to address the findings.

Team Science is a six-part Working Scientist podcast series, a collaboration between Nature Careers and Nature Index and is sponsored by Western Sydney University. Each episode concludes with a section looking at how it is helping to champion team science.

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