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Transforming Patient Experience: Behind Every Number Is a Person w/ Healthscope's Anita Hodge
Manage episode 443205672 series 3601588
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💟 Transforming Patient Experience: Join Anita Hodge, National Manager of Patient Reported Experience and Outcomes at Healthscope as she shares over 20 years of powerful insights into crafting unforgettable human experiences and dramatically improving patient outcomes on Trust Builders podcast.
Behind every number, there’s a person!
👀Prepare to be captivated as Anita pulls back the curtain on wisdom and insights gained from more than two decades of hands-on healthcare.
💕Her journey takes you from the front lines of clinical nursing as an angiography specialist to leadership roles in risk, quality and patient experience.
You’ll learn how Anita and the Healthscope team have combined technology with human psychology and emotion to take their patient experience to the next level, leading to a 25% improvement in NPS and a 65% increase in patient trust.🚀
Most importantly, learn how you can apply these principles and learnings to your own practice, be that patient, customer, employee or student experience.
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Trust Builders Podcast 🚀
For CX, EX and Marketing Professionals
With your hosts, Chris Johnston (Founder and CEO of Emotion-AI and predictive insights plaftorm, Adoreboard) and Alex Genov (former Zappos, Customer Research Leader, Author & Keynote Speaker)
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