Ep. 66: Master The Art of Time Management and Client Experience | Expert Guest: Savanna Kahle, Knapsack Creative

Tiny Marketing: Marketing strategies and systems for B2B service business founders.

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In this episode, Sarah Noel Block shares her incredible experience with Knapsack Creative's web design process and Savanna reveals the secrets behind it. Discover how their efficient, collaborative approach and structured project management lead to seamless client experiences. Learn how you can apply these principles to your own projects.
Key Takeaways:

1. Efficient and Collaborative Process: Knapsack Creative's approach to web design is highly efficient and collaborative, with a focus on completing websites in as little as a day. This process involves time blocking, screen sharing, and video chats for feedback, ensuring that decisions are made quickly and the project moves forward smoothly.
2. Client Experience and Fit: The importance of ensuring a good fit between the client and the agency is emphasized, as the fast-paced nature of the process requires clients to be quick decision-makers. The initial fit call and clear communication throughout the process are crucial to align expectations and ensure a seamless experience.
3. Structured Project Management: The use of tools like Asana and Dropbox Paper for project management and content snare for gathering information allows for a highly organized approach. This structure, along with a clear project map and time-blocked schedule, helps both the team and the client stay on track.
4. Preparation and Flexibility: The agency prepares a significant portion of the website before the design day, allowing for a focus on finer details and revisions during the collaborative session. There's also a buffer in scheduling to accommodate any unexpected changes or additional work.
5. Replicability and Scalability: The processes and systems Knapsack Creative has developed are not only efficient for their own projects but are also applicable and adaptable to other industries and project types. The emphasis on clear SOPs, time blocking, and structured project management can be replicated to improve efficiency and client experience in various contexts.

Meet Savanna:
Savanna is the Director of Knapsack Creative, a Squarespace web design company that's on a mission to create the world's best web design experience. She began working at Knapsack in 2018 as an "intern" (they weren't hiring, so she offered to start coming in for free). She eventually was hired on as a web designer and for several years, Savanna cranked out websites for Knapsack. In 2022 she took over for the founder, Ben Manley, to run the day to day. Now she brings her background in design and experience building hundreds of sites to perfect the systems and processes for the business. When she’s not meeting with new clients or heading up new initiatives, she can be found exploring Lynchburg with her husband, going for walks in nature, or enjoying a day out on the lake.
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Capíttulos

1. Efficient Website Design Process With NAPSAC (00:00:00)

2. Effective Time Blocking for Workflow Management (00:15:52)

3. Tools and Processes for Project Management (00:23:52)

4. Client Experience Best Practices (00:30:00)