It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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Contenido proporcionado por Mike Manfredo and Paul Hagen, Paul Hagen, and Mike Manfredo. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente Mike Manfredo and Paul Hagen, Paul Hagen, and Mike Manfredo o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.
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Episode 39: Gazing into the Crystal Ball - CX Trends for 2019
MP3•Episodio en casa
Manage episode 223671677 series 1431492
Contenido proporcionado por Mike Manfredo and Paul Hagen, Paul Hagen, and Mike Manfredo. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente Mike Manfredo and Paul Hagen, Paul Hagen, and Mike Manfredo o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.
In this episode, Paul and Mike discuss five key trends they see impacting the CX world in 2019 with which CX Professionals should be considering for their own organizations and profession, including experimenting with new technology, the consolidation of the CX Tech space, focus on value creation to avoid CX's demise, CX's place in recession-proofing your business, and the continued focus on linking Employee Experience and Customer Experience. Paul and Mike would like to thank all of their listeners for following along in 2018, and look forward to picking back up in 2019. Have a wonderful holiday season!
…
continue reading
63 episodios
MP3•Episodio en casa
Manage episode 223671677 series 1431492
Contenido proporcionado por Mike Manfredo and Paul Hagen, Paul Hagen, and Mike Manfredo. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente Mike Manfredo and Paul Hagen, Paul Hagen, and Mike Manfredo o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.
In this episode, Paul and Mike discuss five key trends they see impacting the CX world in 2019 with which CX Professionals should be considering for their own organizations and profession, including experimenting with new technology, the consolidation of the CX Tech space, focus on value creation to avoid CX's demise, CX's place in recession-proofing your business, and the continued focus on linking Employee Experience and Customer Experience. Paul and Mike would like to thank all of their listeners for following along in 2018, and look forward to picking back up in 2019. Have a wonderful holiday season!
…
continue reading
63 episodios
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