It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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5 Strategies for Demonstrating the ROI of Customer Experience
Manage episode 246228860 series 1431492
Contenido proporcionado por Mike Manfredo and Paul Hagen, Paul Hagen, and Mike Manfredo. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente Mike Manfredo and Paul Hagen, Paul Hagen, and Mike Manfredo o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.
The survey outcomes and five strategies discussed can be found in Paul's latest research article available for download at the following link:
Quantifying the ROI of Customer Experience
If you enjoyed this episode, please consider rating and reviewing the podcast. We’d love to hear your feedback. You can also subscribe to the podcast on ITunes or Spotify.
If you have any questions, suggestions, or would like to reach Mike and Paul, please email us at thisiscx@wmp.com
63 episodios
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Manage episode 246228860 series 1431492
Contenido proporcionado por Mike Manfredo and Paul Hagen, Paul Hagen, and Mike Manfredo. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente Mike Manfredo and Paul Hagen, Paul Hagen, and Mike Manfredo o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.
The survey outcomes and five strategies discussed can be found in Paul's latest research article available for download at the following link:
Quantifying the ROI of Customer Experience
If you enjoyed this episode, please consider rating and reviewing the podcast. We’d love to hear your feedback. You can also subscribe to the podcast on ITunes or Spotify.
If you have any questions, suggestions, or would like to reach Mike and Paul, please email us at thisiscx@wmp.com
63 episodios
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Similar a This Is CX
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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continue reading
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Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
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