642: How to Build a Successful Team Part 2 - Q&A Issues with Your Team

The Business of Boutique Fitness

www.linkedin.com/company/studio-growco/

22:42

We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…

hace un año 35:47

MP3•Episodio en casa

Your team is ultimately what differentiates your studio and keeps members coming back. But y’all, every owner understands that managing people means confronting issues.

So tap some proven advice on common points of friction from Coach Elle Kealy and Coach Catherine Hebb in Episode 642: How to Build a Successful Team, Part 2: Q&A Issues with Your Team.

Maximize meeting attendance: provide advance notice, pay your team, ensure value
Share news of instructor firings: be positive, shut down gossip, focus on what’s next
Sell sales to all staff: create clear job descriptions, set expectations, give commissions
Manage selfie videos: have a policy on filming in studio and posting to social media
Optimize communications: use a tool like Slack and create separate channels for staff

You can head off many issues by continually communicating policies and responsibilities, managing SOPs and keeping your team in the know. Get empathy and answers in Episode 642.

Catch you there,

Lise

PS: Join 2,000+ studio owners who’ve decided to take control of their studio business and build their freedom empire. Subscribe HERE and join the party!

www.studiogrow.co

654 episodios

#Fitness #Business #Marketing #Entrepreneurship #Pilates #Smallbusiness #Yoga #MBA #Lise Kuecker

642: How to Build a Successful Team Part 2 - Q&A Issues with Your Team

The Business of Boutique Fitness

17 subscribers

published hace un año

MP3•Episodio en casa

Your team is ultimately what differentiates your studio and keeps members coming back. But y’all, every owner understands that managing people means confronting issues.

So tap some proven advice on common points of friction from Coach Elle Kealy and Coach Catherine Hebb in Episode 642: How to Build a Successful Team, Part 2: Q&A Issues with Your Team.

Maximize meeting attendance: provide advance notice, pay your team, ensure value
Share news of instructor firings: be positive, shut down gossip, focus on what’s next
Sell sales to all staff: create clear job descriptions, set expectations, give commissions
Manage selfie videos: have a policy on filming in studio and posting to social media
Optimize communications: use a tool like Slack and create separate channels for staff

You can head off many issues by continually communicating policies and responsibilities, managing SOPs and keeping your team in the know. Get empathy and answers in Episode 642.

Catch you there,

Lise

PS: Join 2,000+ studio owners who’ve decided to take control of their studio business and build their freedom empire. Subscribe HERE and join the party!

www.studiogrow.co

www.linkedin.com/company/studio-growco/

654 episodios

#Fitness #Business #Marketing #Entrepreneurship #Pilates #Smallbusiness #Yoga #MBA #Lise Kuecker

Todos los episodios

1
655: The State of the Yoga Industry 30:01

hace 5 días30:01

30:01

Sure seems like everyone today is desperately seeking some zen on the mat. The global yoga industry is expected to climb from $180B in 2024 to $215B in 2025. Coach and yoga studio owner Caroline Plambeck lays out the optimistic landscape of opportunities to capitalize on surging interest in Episode 655: The State of the Yoga Industry. Ask for wish lists: chat with clients about their preferences for yoga offerings Broaden your appeal: accommodate beginners, advanced yogis and men Practice variety: mix it up with specialized classes, workshops and retreats Welcome workers: create tailored corporate wellness programs for nearby companies Add URL to IRL: beef up online/live stream options to extend your reach As the demand for holistic wellness and steady stress relief grows, build your business by capturing new and potential yoga practitioners. Plan your next moves with Episode 655. Catch you there, Lise PS: Join 2,000+ studio owners who’ve decided to take control of their studio business and build their freedom empire. Subscribe HERE and join the party! www.studiogrow.co www.linkedin.com/company/studio-growco/…

1
654: Real Estate, Loans and Investment - Deciding the Best Financing for Your Studio 28:51

hace 12 días28:51

28:51

Let’s talk money – as in financing your first studio or funding to scale and add locations. By understanding your options, you can quell your anxiety and prepare for the process. Coaches Caroline Plambeck and Alex Lavelle got you covered in part 3 of our series: Episode 654: Real Estate, Loans and Investment: Deciding the Best Financing for Your Studio. Speak the language: know conventional, non-conventional, credit stacking and niche Saddle up: getting approved for an SBA loan can be a time-consuming challenge Think big: buying your building may be better than leasing or renting Collect cards: consider credit stacking to fund smaller projects Fear not: denials happen, so fine-tune, be tenacious and don’t quit The bottom line, according to Alex? Know the rules. Play by the rules. And play to win. Get ready to get in the game with Episode 654. Catch you there, Lise PS: Join 2,000+ studio owners who’ve decided to take control of their studio business and build their freedom empire. Subscribe HERE and join the party! www.studiogrow.co www.linkedin.com/company/studio-growco/…

1
653: From Planning to Build-out: Financing Your Studio the Right Way 35:37

hace 19 días35:37

35:37

Turning your vision into a reality can be intimidating without some know-how about the process. After securing funding, learn how to hire and work with a contractor in part 2 of this series. In Episode 653: From Planning to Build-out: Financing Your Studio the Right Way, join Coach Caroline Plambeck and Coach Alex Lavelle for smart suggestions on this next step. Tap your resources: seek referrals or visit Home Depot or Lowes to find contractors Vet thoughtfully: check out scope of work, confirm license, request wholesale pricing Persevere: keep interviewing contractors to find the best fit; don’t settle Shop around: get several quotes and ask preferred contractor to match lowest cost Set expectations: arrange meetings, timelines and payment schedules with contractor You can save thousands of dollars (and headaches!) by choosing the right contractor. Create a systemized approach based on in-the-trenches advice in Episode 653. Catch you there, Lise PS: Join 2,000+ studio owners who’ve decided to take control of their studio business and build their freedom empire. Subscribe HERE and join the party! www.studiogrow.co www.linkedin.com/company/studio-growco/…

1
652: The Mindset of Financing: How to Fund Your Studio's Growth 40:06

hace 26 días40:06

40:06

I get it – funding and financing can be daunting when starting or expanding your studio. In this 3-part podcast series, we’ll uncover some of the mystery to boost your comfort level. Coach Caroline Plambeck and Coach Alex Lavelle start with the foundation in Episode 652: The Mindset of Financing: How to Fund Your Studio's Growth. Check your wallet: your personal finances impact your ability to get funding Do your homework: lenders require a business plan and pro forma Speed date (sort of!): expect to interview several lenders to find the right one Embrace options: think SBA, conventional, non-conventional, credit stacking Strap in: financing is a process and can take longer than you think Funding doesn’t have to be as intimidating as it seems. Armed with knowledge and good coaching, you may be surprised by what’s possible. Begin with Episode 652. Catch you there, Lise PS: Join 2,000+ studio owners who’ve decided to take control of their studio business and build their freedom empire. Subscribe HERE and join the party! www.studiogrow.co www.linkedin.com/company/studio-growco/…

1
651: Difficult Dialogues in Boutique Fitness, Part 2 24:53

hace 5 weeks24:53

24:53

A smarter approach than avoiding conversations that feel uncomfortable is confronting them thoughtfully. So stop dodging and start diving in. But first, have a process in place. Coach Matt Hanton and Coach Rachel Prairie offer tested recos in Episode 651: Difficult Dialogues in Boutique Fitness, Part 2. Anchor your angle: base discussions on your policies, mission, vision and values Seek solutions: focus on information-finding and collaboration to fix problems Document discussions: keep a written record and ensure understanding Stay timely: don’t delay or turn a blind eye, which implies validation Commit to consistency: treat everyone the same in addressing issues Ultimately, strive for productive conversations that strengthen your team and your business. Reframe your thinking and establish a procedure with Episode 651. Catch you there, Lise PS: Join 2,000+ studio owners who’ve decided to take control of their studio business and build their freedom empire. Subscribe HERE and join the party! www.studiogrow.co www.linkedin.com/company/studio-growco/…

1
650: Building a Strong Foundation - Key Strategies for Studio Success 37:02

hace 6 weeks37:02

37:02

Y’all, I know that scaling your business seems kinda like a pipedream when you’re eyeballs-deep in teaching classes, whipping up marketing, running payroll and washing towels. But pause for just a moment to learn how to lay the groundwork with Coach Caroline Plambeck and guest Vince Gabriele, a gym owner, author and business coach, in Episode 650: Building a Strong Foundation: Key Strategies for Studio Success. Know your goals: determine how you want your business to fit into your life Master marketing: be laser-focused on what your avatar cares about Delegate discriminately: don’t dump on your team if they don’t have capacity Launch thoughtfully: onboard clients intentionally with a high-touch process Prioritize profitability: pay yourself, minimize attrition and maintain cash on hand Episode 650 is loaded with practical suggestions and personal anecdotes from the trenches. For more from Vince Gabriele, check out www.vincegabriele.com . Catch you there, Lise PS: Join 2,000+ studio owners who’ve decided to take control of their studio business and build their freedom empire. Subscribe HERE and join the party! www.studiogrow.co www.linkedin.com/company/studio-growco/…

1
649: Refreshing Your Sales Strategy in a New Year 34:49

hace 7 weeks34:49

34:49

Even past the January New Year’s resolutions crush, you’ve still got an opportunity to capture people who dropped off after an intro package or those who haven’t yet jumped on their goals. To capitalize on these ripe leads, refine your sales strategy with Coach Caroline Plambeck and Coach Matt Hanton in Episode 649: Refreshing Your Sales Strategy in a New Year. Assess your avatar: tailor your approach to the psychology of each individual buyer Give to receive: leverage reciprocity, such as a free class, to encourage sales Showcase success: highlight testimonials and community to maximize social proof Foster FOMO: emphasize scarcity and urgency to compel immediate action Relate & recommend: empathize with objections and suggest realistic solutions Knowledge is power in the sales process. Benefit from this timely reminder to reassess your goals, opportunities and audience in Episode 649. Catch you there, Lise PS: Join 2,000+ studio owners who’ve decided to take control of their studio business and build their freedom empire. Subscribe HERE and join the party! www.studiogrow.co www.linkedin.com/company/studio-growco/…

1
648: Connect First, Sell Second - How to Transform Your Sales Mindset 20:53

hace 8 weeks20:53

20:53

For many of us in the studio industry, sales feels cringy. Pushy, in-your-face and relentless. Yet survival in this business requires ongoing sales. Shift your perspective and pick up practical ways to approach the process with Coach Caroline Plambeck in Episode 648: Connect First, Sell Second: How to Transform Your Sales Mindset. Create a connection: ask questions, focus on client and actively listen Invest in relationships: value each client personally beyond a transaction Immerse in community: foster a sense of belonging and engagement Share solutions: address clients’ needs and solve issues with your services Re-envision rejection: see a “no” as an opportunity to gather more info and learn Y’all, think of it as serving instead of selling. We specialize in enhancing lives and making a difference daily. Learn more about how to embrace the experience in Episode 648. Catch you there, Lise PS: Join 2,000+ studio owners who’ve decided to take control of their studio business and build their freedom empire. Subscribe HERE and join the party! www.studiogrow.co www.linkedin.com/company/studio-growco/…

1
647: Mirror of Success - 3 Personal Traits that Can Sabotage Your Business 12:35

hace 9 weeks12:35

12:35

Let’s face it, your studio is a direct reflection of you. A thriving business typically means you’re leading well, but a struggling studio may be a warning sign of a need for self-assessment. Based on years of experience working with studio owners, Coach Catherine Hebb tells it like it is in Episode 647: Mirror of Success: 3 Personal Traits that Can Sabotage Your Business. Get organized: stop spinning your wheels; start proactively blocking your time Aim for a target: set goals to avoid simply coasting and hoping without direction Identify your KPIs: monitor revenue, expenses, attrition, leads and conversion rates Set the tone: communicate your values, expectations, boundaries and SOPs Confront conflict: confidently and calmly address issues as they arise We all can improve as leaders. Don’t squelch your success simply because you’re unwilling to look in the mirror. Episode 647 invites you to take a quick peek. Catch you there, Lise PS: Join 2,000+ studio owners who’ve decided to take control of their studio business and build their freedom empire. Subscribe HERE and join the party! www.studiogrow.co www.linkedin.com/company/studio-growco/…

1
646: How to build a successful Team (part 3) Setting Your Team Up For Success with host Elle Kealy 20:38

hace 10 weeks20:38

20:38

As studio owners, we may think hiring more staff will automatically lighten our load and get everything running like clockwork. Many of us have discovered it’s not quite that simple. Hiring great team members is just the start. You also need a thorough onboarding process to help each employee thrive. Consider the essential components with Coach Elle Kealy in Episode 646: How to Build a Successful Team, Part 3: Setting Your Team Up for Success. Share the blueprint: emphasize your mission, vision, values and culture Lay the foundation: thoroughly train the basics of the job and your tech tools Provide the building blocks: explain both the how and why of your processes Add the accents: share clear expectations, set goals, answer questions Polish and perfect: assess your leadership style and adjust if necessary For more on nurturing an employee even before they’ve started at your studio, read Never Lose an Employee Again by Joey Coleman. And implement the practical insights in Episode 646. Catch you there, Lise PS: Join 2,000+ studio owners who’ve decided to take control of their studio business and build their freedom empire. Subscribe HERE and join the party! www.studiogrow.co www.linkedin.com/company/studio-growco/…

1
645: The Team Meeting Blueprint 16:18

hace 11 weeks16:18

16:18

Think about it – meetings typically invoke thoughts of boredom, wasted time and even dread. But they’re critical for communication, information-sharing, collaboration and team-building. Against these odds, how do you make your meetings productive, valuable, and…dare I say, fun? Coach Caroline Plambeck lays out your critical success factors in Episode 645: The Team Meeting Blueprint. Give a heads-up: have a regular schedule or provide sufficient notice Craft a plan: distribute an agenda to stay on track and engage your team Address intangibles: discuss core values, culture and improvement opportunities Foster discussion: invite feedback and include everyone so no one dominates Delegate and follow-up: assign responsibilities and deadlines for accountability Also, be sure to celebrate successes and incorporate shoutouts to show appreciation and boost motivation. Learn how to make the most of your meetings with Episode 645. Catch you there, Lise PS: Join 2,000+ studio owners who’ve decided to take control of their studio business and build their freedom empire. Subscribe HERE and join the party! www.studiogrow.co www.linkedin.com/company/studio-growco/…

1
644: A People-First Approach to Business – Part 2 42:02

hace 12 weeks42:02

42:02

Let’s face it, y’all, the real complexity of our businesses is our people. Simplification starts with smart management to empower them to thrive and, in turn, fuel your studio’s success. Learn more in Episode 644: A People-First Approach to Business – Part 2, as Coach Cara Hazelton continues her discussion with Amy Lefko, the author of People First. (If you missed Part 1, tune into Episode 639.) Embrace your role: think, talk and act like a leader to set a solid foundation Do what you love: delegate your least-liked tasks to stave off potential dread Learn your lessons: acknowledge mistakes, identify takeaways and move on Escape wind tunnels: be willing to let go of processes that no longer work Navigate flood zones: assess internal options before automatically hiring new staff Plus, continually reinforce your value proposition, expectations and culture so your team is aligned. Access the how-to overview in Episode 644. Catch you there, Lise PS: Join 2,000+ studio owners who’ve decided to take control of their studio business and build their freedom empire. Subscribe HERE and join the party! www.studiogrow.co www.linkedin.com/company/studio-growco/…

1
643: The State of the Pilates Industry 32:11

hace 13 weeks32:11

32:11

Even if Pilates isn’t your jam, its skyrocketing popularity should grab your attention. The global Pilates industry was $178 billion in 2024. By 2031, it’s projected to reach $392 billion. Get an overview of the opportunities and issues in this thriving sector with Coach Catherine Hebb and Coach Cara Hazelton in Episode 643: The State of the Pilates Industry. Know the OG: learn how Joseph Pilates conceived this unique movement method Respect the nuances: recognize classical or contemporary training approaches Acknowledge the risks: realize potential concerns in this unregulated industry Stay in your lane: stick to your scope of practice and refer as necessary Invest in education: continue your training to expand your expertise Y’all, with comprehensive education and unwavering integrity, our industry can help Pilates eventually be seen as an allied health profession. Your first step begins with Episode 643. Catch you there, Lise PS: Join 2,000+ studio owners who’ve decided to take control of their studio business and build their freedom empire. Subscribe HERE and join the party! www.studiogrow.co www.linkedin.com/company/studio-growco/…

1
642: How to Build a Successful Team Part 2 - Q&A Issues with Your Team 35:47

hace 14 weeks35:47

35:47

Your team is ultimately what differentiates your studio and keeps members coming back. But y’all, every owner understands that managing people means confronting issues. So tap some proven advice on common points of friction from Coach Elle Kealy and Coach Catherine Hebb in Episode 642: How to Build a Successful Team, Part 2: Q&A Issues with Your Team. Maximize meeting attendance: provide advance notice, pay your team, ensure value Share news of instructor firings: be positive, shut down gossip, focus on what’s next Sell sales to all staff: create clear job descriptions, set expectations, give commissions Manage selfie videos: have a policy on filming in studio and posting to social media Optimize communications: use a tool like Slack and create separate channels for staff You can head off many issues by continually communicating policies and responsibilities, managing SOPs and keeping your team in the know. Get empathy and answers in Episode 642. Catch you there, Lise PS: Join 2,000+ studio owners who’ve decided to take control of their studio business and build their freedom empire. Subscribe HERE and join the party! www.studiogrow.co www.linkedin.com/company/studio-growco/…

1
641: Difficult Dialogues in Boutique Fitness 43:04

hace 15 weeks43:04