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Mastering the Scrum Master Role: What It Takes to Elevate in the Role with Angela Johnson
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In this episode of The Agile Coach Podcast, Vivek talks with Angela Johnson, Chief Change Officer & Certified Scrum Trainer at Collaborative Leadership Team and author of The Scrum Master Files. She talks about the necessary people skills that scrum masters need and how to handle conflict effectively as a scrum master.
HIGHLIGHT QUOTES
Don't shy away from conflict as a scrum master - Angela: "Sometimes when people are just misunderstanding each other or communication is breaking down, a scrum master has got to get in there sometimes with their black and white stripes and their whistle almost like a referee but oftentimes it's just to help."
How to provide better feedback - Angela: "Instead of making it about you and telling them what they're doing wrong, why don't you invite their participation? Why don't you get them to come up with the answer?"
Get to know Angela and check out her book:
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