¡Desconecta con la aplicación Player FM !
How Shipping Either Helps or Hurts Customer Experience (Repeat)
Manage episode 325436424 series 2996851
This episode is a rebroadcast from October 2021. Glenn Gooding and Jake Wertner of iDrive Logistics break down how shipping contributes to customer experience. They discuss the differences between FedEx and UPS, how different carriers contribute differently to brand image, and how negative customer experiences affect brand loyalty.
Key Topics:
- Differences between UPS and FedEx
- Shipping and brand image
- Creating customer experience with packaging
Related Articles:
- https://www.idrivelogistics.com/preparing-for-peak-season-now/
- https://www.idrivelogistics.com/single-sourcing-carriers/
Follow iDrive Logistics on Social Media!
22 episodios
Manage episode 325436424 series 2996851
This episode is a rebroadcast from October 2021. Glenn Gooding and Jake Wertner of iDrive Logistics break down how shipping contributes to customer experience. They discuss the differences between FedEx and UPS, how different carriers contribute differently to brand image, and how negative customer experiences affect brand loyalty.
Key Topics:
- Differences between UPS and FedEx
- Shipping and brand image
- Creating customer experience with packaging
Related Articles:
- https://www.idrivelogistics.com/preparing-for-peak-season-now/
- https://www.idrivelogistics.com/single-sourcing-carriers/
Follow iDrive Logistics on Social Media!
22 episodios
Todos los episodios
×Bienvenido a Player FM!
Player FM está escaneando la web en busca de podcasts de alta calidad para que los disfrutes en este momento. Es la mejor aplicación de podcast y funciona en Android, iPhone y la web. Regístrate para sincronizar suscripciones a través de dispositivos.