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State Secrets: Inside The Making Of The Electric State


Host Francesca Amiker sits down with directors Joe and Anthony Russo, producer Angela Russo-Otstot, stars Millie Bobby Brown and Chris Pratt, and more to uncover how family was the key to building the emotional core of The Electric State . From the Russos’ own experiences growing up in a large Italian family to the film’s central relationship between Michelle and her robot brother Kid Cosmo, family relationships both on and off of the set were the key to bringing The Electric State to life. Listen to more from Netflix Podcasts . State Secrets: Inside the Making of The Electric State is produced by Netflix and Treefort Media.…
Jabra Enhance Value with Device Updates
Manage episode 451100992 series 3434773
Contenido proporcionado por Tom Arbuthnot. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente Tom Arbuthnot o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.
Josh Blalock, Chief Video Evangelist at Jabra, discusses the latest developments in Jabra's video solutions, focusing on the PanaCast 50 and VBS.
- Jabra's PanaCast series includes innovative video solutions for meetings
- The significant feature adds over the life of the PanaCast 50
- Jabra's Android Bar - features and flexibility
- Working closely with Microsoft and MDEP
Thanks to Jabra, this episode's sponsor, for your continued support.
97 episodios
Manage episode 451100992 series 3434773
Contenido proporcionado por Tom Arbuthnot. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente Tom Arbuthnot o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.
Josh Blalock, Chief Video Evangelist at Jabra, discusses the latest developments in Jabra's video solutions, focusing on the PanaCast 50 and VBS.
- Jabra's PanaCast series includes innovative video solutions for meetings
- The significant feature adds over the life of the PanaCast 50
- Jabra's Android Bar - features and flexibility
- Working closely with Microsoft and MDEP
Thanks to Jabra, this episode's sponsor, for your continued support.
97 episodios
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Microsoft Teams Insider

1 Microsoft Teams Queues App with Scott Plette, Partner Group Product Manager - Calling and Premium 24:10
Scott Plette, Partner Group Program Manager for Teams Calling and Premium shares his insights into how the Queues app is offering new capabilities and value to customers. How Queues App is enhancing team collaboration, managing customer calls, and providing reporting and insights Upcoming features include shared call history, integration with Microsoft Shifts, and enhanced mobile capabilities How the integration of AI, including Copilot features, will provide intelligent insights, automate call recaps, and enhance customer interaction analytics. Advanced call monitoring features coming soon include barge, whisper, and monitor functionalities Thanks to Ribbon, this episode's sponsor, for their continued support and for helping to make content like this possible…
Microsoft Teams Monthly Update - Enterprise Connect Special - March 2025 10 Teams Client Updates Live Web Chat Interpreter Agent Demo 8 Meetings and Events Updates Facilitator Agent on MTR 9 Teams Rooms and Places Updates Teams Phone Extensibility Explained 9 Teams Phone Updates Events Thanks to Pure IP , this month's benefactor, for your support of Empowering.Cloud and the community. Note that this is an audio-only version of the update, so if you would like to see the accompanying slides, please watch the video version on Empowering.Cloud…
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Microsoft Teams Insider

1 The Path from PBX to Microsoft Teams Phone with Tom Garland, Global Service Delivery Manager 21:42
Tom Garland, Global Service Delivery Manager at Willis Towers Watson shares an insight to the journey from traditional PBX systems to Skype for Business, and then to Microsoft Teams. Key considerations and challenges in implementing such large-scale telephony changes across a diverse global workforce The importance of aligning projects with business requirements and managing user expectations to prevent operational complications Specific regional challenges, and experience in implementing Operator Connect in countries like India The importance of adhering to compliance requirements through sophisticated call recording systems and practical approaches for managing call data efficiently Thanks to Pure IP, this episode's sponsor, for their continued support.…
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Microsoft Teams Insider

Ally Ward , M365 Global Service Owner at a major legal firm, unravels the complexities of managing Microsoft 365 change, sharing effective strategies for handling frequent updates and ensuring seamless IT operations. Ally's role in managing Microsoft 365 changes, focusing on assessing the impact of updates and determining necessary actions for adoption or compliance How change information can be distributed through Teams channels and how to alert relevant subject matter experts to the appropriate information Balancing the need for awareness with the risk of information overload in terms of end-user communication The value of investing in resources to manage Microsoft 365 change effectively Thanks to Ribbon , this episode's sponsor, for their continued support.…
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Microsoft Teams Insider

Sarah Miller , Senior Product Marketing Manager - Microsoft 365 Copilot at Microsoft, dives into practical applications of Microsoft Copilot Agents The concept of Copilots and the journey organisations take to adopt and integrate this AI technology effectively Real-world use cases, including how Pets at Home are using AI agents to improve operations and efficiency Importance of enterprise security in AI adoption The concept of AI agents, their functions and business value across different industries How Copilot Dashboard and Success Kit can assist organisations in measuring AI impact and managing AI deployment Many thanks to Crestron , this episode's sponsor, for their continued support.…
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Microsoft Teams Insider

Matt Sheldrick , M365 Product Designer at Kingfisher, a multi-national retail group with renowned brands including B&Q and Screwfix, shares how the organisation has embraced Microsoft Teams to revolutionise collaboration. How Kingfisher deployed video capabilities in all meeting rooms and even stores The importance of quick, efficient and robust room setups The transition to Teams Phone and streamlining communication, focusing on flexibility and local presence AI adoption and automation enhancing productivity Thanks to Logitech , this episode's sponsor, for their continued support.…
Mansoor Malik , Principal Group Product Manager - Microsoft Teams at Microsoft, explores the world of Microsoft Teams Premium, a significant focus for Microsoft in 2025. Teams Premium enables organisations to better manage communications and advanced workloads efficiently in a hybrid workplace. Headline features include Intelligent Recap, Queues app and Microsoft Places Find out about lesser-known but still valuable features Realising the ROI for Teams Premium Thanks to Logitech , this episode's sponsor, for their continued support.…
Microsoft Teams Monthly Update - February 2025 Microsoft Teams Rooms Express Install ISE News and New Devices MDEP – New OEMs and ODMs MTRoW Boards + Edge WebApps MTRoW Multiple Camera View Microsoft Teams Super Resolution New Teams Phone Mobile Provider Roadmap Events Thanks to Ribbon , this month's benefactor, for your support of Empowering.Cloud and the community. Note that this is an audio-only version of the update, so if you would like to see the accompanying slides, please watch the video version over on Empowering.Cloud…
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Microsoft Teams Insider

In a podcast crossover, Tom Arbuthnot joins friends Randy Chapman, Mark Vale, and Shawn Harry in episode 65 of the UC Status Podcast, where they discuss all things Microsoft Teams, AI, and future innovations. What were the big Microsoft Teams features of 2024, and a look at the Roadmap for 2025 The impact of Teams Premium on user experiences and how businesses are leveraging its features, including branding, intelligent recaps and integration with external platforms The increasing support of BYOD rooms Copilot's future trajectory and how AI will impact contact center…
Chandra Chivukula , Vice President of Engineering for Microsoft Teams, talks to Tom about the engineering strategies behind Microsoft Teams and how moving all users to the new client in 2024 has enabled more efficient and agile collaboration and a foundation for future innovation. Evolution of Microsoft Teams and Architecture How Microsoft successfully transitioned over 320 million users to the new Teams client The goal of consistency of Teams features across different platforms, including Windows, Mac, iOS and Android Release management, internal rings and the TAP program Thanks to Landis , this episode's sponsor, for their continued support.…
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Microsoft Teams Insider

Olly Henderson , Head of Video Product Management and Portfolio at Jabra, discusses the evolution of meeting room technology and how Jabra is redefining enterprise audio and video conferencing solutions. Launch of Panacast 40 VBS - a new Android bar designed for small huddle rooms The Role of Edge AI in Jabra's video solutions for optimal performance and reduced cloud dependency The Future of BYOD in Meeting Rooms Jabra's partnerships and collaborative efforts to enhance their product offerings, including the integration of the Microsoft Device Ecosystem Platform (MDEP) Simplifying the deployment process and reducing costs with features including zero-touch deployment and Jabra Plus management platform advancements Thanks to Jabra , this episode's sponsor, for their continued support.…
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Microsoft Teams Insider

Chris A. Johnson , Municipal Cyber Center Manager at the City of Independence, Missouri, shares their journey from an old analog phone system to a modern cloud-based communication infrastructure using Microsoft Teams and Five9 with the help of AVI-SPL. The transition from an outdated Avaya phone system to modern cloud platforms Collaborating with AVI-SPL accelerated the transformation timeline from a multi-year to a 2-year project Automating processes, improving contact center capabilities and better resident satisfaction Enabling hybrid work flexibility, improving job satisfaction and retention Thanks to AVI-SPL , this episode's sponsor, for their continued support.…
Kathie Anderson, IT Change Manager at Derby City Council, shares the experience of transitioning to Microsoft Teams and meeting the unique challenges faced by local authorities. How Derby City Council transitioned from PBX to Skype for Business and then to Microsoft Teams during the pandemic, condensing the six-month rollout into just six weeks to facilitate remote working Integration of Luware's contact center solution into Microsoft Teams, improving flexibility and efficiency The significant positive impact on essential services, ensuring critical calls are not missed and enabling rapid response The power of Luware's Power BI reporting allows Derby City Council to gain valuable insights into call patterns and performance Thanks to Luware , this episode's sponsor, for their continued support.…
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Microsoft Teams Insider

Brad Hintze , EVP Global Marketing at Crestron, shares customer stories about how Crestron enhances customer meeting room experiences. Examples from Puma, Fortuna Entertainment Group and Blue Water Financial Services Crestron's wide array of solutions cater to diverse meeting room setups from small huddle rooms to large boardrooms The growing significance of AI features such as transcription in meeting spaces The importance of superior audio quality when it comes to AI Developments coming in 2025, including advancements in visual AI, multi-camera systems Thanks to Crestron , this episode's sponsor, for their continued support.…
Tim Albright , President of AVNation Media, shares his insights into the convergence of AV and IT and the evolving landscape of meetings and video conferencing. Origins of AVNation, an online media platform dedicated to the audio-visual sector The critical role of video conferencing in today's hybrid work models and the importance of standardized solutions How Microsoft certified devices drive quality and consistency in user experiences Emerging trends such as multi-camera setups and the role of AI in enhancing video conferencing Thanks to AudioCodes, this episode's sponsor, for their continued support…
Microsoft Teams Monthly Update - January 2025 SMS in Teams Teams Web chat widget Transcripts on by default Meeting Recap share link Mandatory Android Updates and AOSP MTR Captions additional languages MTR Windows 10 EOL Queues App Roadmap Microsoft 365 Copilot Chat Events Thanks to Logitech , this month's benefactor, for your support of Empowering.Cloud and the community. Note that this is an audio-only version of the update, so if you would like to see the accompanying slides, please watch the video version over on Empowering.Cloud…
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Microsoft Teams Insider

Eshan Mathur , Senior Product Manager at Microsoft, helps us understand the evolving Bring Your Own Device (BYOD) landscape within Microsoft Teams, focusing on Microsoft's aim to provide seamless user experiences and enhanced manageability for IT admins for BYOD. Eshan's unique career journey from game development, including 'Where's my water', to enterprise solutions Enhancements in Microsoft Teams BYOD experiences, including automatic audio device selection Auto-association for managing shared devices Future BYOD developments and recommendations for organisations in BYOD scenarios Thanks to Logitech , this episode's sponsor, for their continued support.…
Irwin Lazar , President and Principal Analyst at Metrigy discusses key trends and insights in the unified communications and collaboration space and shares thoughts for 2025 How companies are navigating the complexities of hybrid work Moving beyond the hype of AI to practical deployments and adoption Microsoft Teams' increasing presence in meetings, messaging and as a voice platform How companies are choosing between Teams Phone Mobile, Direct Routing and Microsoft Teams Operator Connect Thanks to AVI-SPL , this episode's sponsor, for their continued support.…
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Microsoft Teams Insider

Emily Kirby George , Microsoft Teams Product Manager at Microsoft, shares her unique perspective on product management in the world of Microsoft Teams Phone, sharing challenges of balancing innovation with fundamental reliability. Emily's path from support Skype for Business to a Senior Product Manager on the Microsoft Teams Calling team How Microsoft prioritizes features, balancing traditional phone system requirements with new AI opportunities The importance of maintaining robust, reliable fundamentals in Teams Phone and ensuring service stability How AI is being integrated into Teams Phone Thanks to Logitech , this episode's sponsor, for their continued support.…
Aaron Steele , Practice Lead at SOFTEL shares his journey through Microsoft to his current role of SOFTEL, and his thoughts on the ever-evolving UC landscape. The development and scaling of Microsoft Teams in unique scenarios such as global sports organizations during the Covid-19 pandemic Innovations in broadcasting including the use of NDI for creating interactive experiences at events such as the NBA bubble games The challenge small-medium businesses face with integrating Teams Phone How AI can be leveraged to improve use and admin experience, particularly in contact centers Thanks to Neat , this episode's sponsor, for their continued support.…
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Microsoft Teams Insider

Mark Cobbold , Vice President of Product Management at Ribbon Communications, explores the evolution of telecom networks from hardware to cloud-native solutions. The benefits of cloud-native deployments include reduced operational costs, improved software velocity and robust network security The variety of cloud deployment models and how they cater for different business needs Using real-time insights into network performance to help pinpoint and resolve issues efficiently Ribbon's innovative approach to cloud architecture, enabling flexibility, security and operational efficiency Thanks to Ribbon , this episode's sponsor, for their continued support.…
Charles Mason , Head of Digital Workplace at TP ICAP shares insights into the deployment of Microsoft Teams Rooms and Teams Phone, and the impact of Copilot. Selecting and standardizing Teams Rooms equipment across a global office network Complexities of integrating Teams Phone with legacy and trader voice systems in the finance industry TP ICAPs' journey with Copilot, including compliance considerations and how AI is streamlining productivity and innovation Managing fast-paced changes in Microsoft 365 environments whilst ensuring compliance and operational efficiency in the finance industry The future of digital workplace technologies in optimising collaboration and business operations Thanks to Logitech , this episode's sponsor, for their continued support.…
Henry Levak , Vice President of Product at Logitech for Business, discusses the company's innovations in video conferencing technology and workplace experiences. The Logi Sight was recently recognised among Time's best innovations of 2024 Development of multi-camera and multi-stream technology Logi's new software capabilities, including auto-booking and releasing meeting rooms to combat 'ghost meetings' Future innovations in Logi product offerings, including insights and analytics Thanks to Logitech , this episode's sponsor, for their continued support.…
Paul Cornish , UC Architect at Merlin Entertainment, dives into the unique challenges of deploying communications in large theme parks, hotels and attractions globally. Merlin operates around 140 attractions worldwide, each with unique telephony needs The transition from Skype for Business to Teams Cloud-based telephony and its cost-effectiveness Standardisation in meeting room technology Best practices for managing complex deployments Thanks to Pure IP , this episode's sponsor, for their continued support.…
Josh Blalock , Chief Video Evangelist at Jabra, discusses the latest developments in Jabra's video solutions, focusing on the PanaCast 50 and VBS. Jabra's PanaCast series includes innovative video solutions for meetings The significant feature adds over the life of the PanaCast 50 Jabra's Android Bar - features and flexibility Working closely with Microsoft and MDEP Thanks to Jabra , this episode's sponsor, for your continued support.…
Preethi Ramarathinam , Head of Product - Microsoft Teams Virtual Event at Microsoft, dives into Teams capabilities for hosting large external virtual events, webinars, and town halls. Microsoft Teams is expanding beyond traditional collaboration scenarios Internal large use cases for Microsoft Teams include AMA sessions and Town Halls External use cases such as training and product launches Recent key features Future Roadmap for Teams event and AI integration Thanks to Landis , this episode's sponsor, for their continued support.…
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Microsoft Teams Insider

Patrick Watson , Head of Research at Cavell, discusses the evolving landscape of telephony, the impact of Microsoft Teams, market trends and the role of AI in Contact Centers. Microsoft Teams has significantly disrupted the telephony market Direct routing remains the dominant solution for Teams telephony users Discussing market dynamics and trends in telephony and differences in the enterprise and SMB markets AI is set to transform contact centers Look out for Cavell Enable London in December Thanks to AudioCodes , this episode's sponsor, for their continued support.…
Mohammed Khalifa, Microsoft Alliance Manager HP Poly and Kimberly Tee , Lenovo Smart Collaboration EMEA join Tom to dive deep into the evolving landscape of collaborative tools and meeting room technology The shift in innovation focus from major updates to software and hardware hardware refinements Exploring AI's role in the meeting room: automatic enhancements vs user-driven experiences Barriers to adoption including IT administration, cyber security concerns and organizational readiness Thanks to Landis , this episode's sponsor, for their continued support.…
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Microsoft Teams Insider

Pardeep Gill , Senior Enterprise Architect at a global legal firm, shares his insights on the role of technology in modern workspaces. Flexible workspaces are becoming essential in professional services User experience is a key focus in modern office designs Sustainability must also be considered in technology procurement AV design must be integrated early in new builds Interoperability between meeting platforms is crucial in enterprise environments Thanks to Luware , this episode's sponsor, for their continued support…
Trond Johannessen , CEO of Pexip, discusses the evolution of video conferencing, the increasing demand for interoperability between UCaaS solutions and the customer use case for secure self-hosted meeting. Pexip's Microsoft certified solution connects meeting rooms to cloud meeting platforms, enhancing collaboration and catering for both cloud and on-premise deployment needs Why meeting platform interoperability is becoming essential as organizations use multiple platforms Explaining Pexip Secure meeting solutions and where they meet a need in regulated industries and the public sector…
Roopam Jain , Vice President of Research, Information and Communications Technologies at Frost & Sullivan, explores the evolution of room video systems, the impact of hybrid work and office modernisation. The influence of the UC/Collab platform on room system decisions The transformative role of AI in enhancing meeting experiences BYOD is becoming a significant part of the meeting experience Sustainability is a key consideration in workplace technology Thanks to Crestron , this episode's sponsor, for their continued support.…
Anthony Woodruff , Technical Program Manager at Microsoft, discusses his role working with customers in the Microsoft 365 Customer and Partner Ecosystem Team, Copilot in Microsoft Teams and the wider challenges and impact of AI adoption. AI-powered tools can significantly improve productivity and efficiency Copilot use cases: summarizing conversations, onboarding new employees and streamlining workflows The potential of AI to revolutionise education Thanks to AVI-SPL , this episode's sponsor, for their continued support.…
Ryan Herbst , Vice President and Chief Strategist at UnifiedCommunications.com discusses the evolution of the unified communications industry and the challenges and opportunities it presents. He highlights the importance of standardisation and the balance between innovation and maintaining a consistent user experience. The importance of standardisation in customer deployments The challenge of balancing innovation and maintaining a consistent user experience for organisations Impact of AI in meetings including transcription and multi-camera capabilities Factors beyond technical specifications to consider when choosing devices Thanks to Numonix , this episode's sponsor, for your continued support and for helping to make content like this possible.…
Microsoft Teams Monthly Update - October 2024 Gartner 2024 UCaaS MQ 3 New Teams Phone Features Operator Connect 100 countries, 103 providers Microsoft Teams New calendar experience Limit Frontline Worker access to Teams when off shift Block the AI bots Voice and face enrollment on by default Microsoft Places - Core and Premium GA November End of Support for Skype for Business Server 2015 and 2019 Microsoft Teams Rooms & Devices News Microsoft 365 Copilot News Events Thanks to Neat , this month's benefactor, for your support of Empowering.Cloud and the community. Note that this is an audio-only version of the update, so if you would like to see the accompanying slides, please watch the video version over on Empowering.Cloud…
Ryan McCarty , Senior Unified Communications Engineer at a legal firm explores the unique challenges of unified communications within the legal sector, the need for interoperability, user education and technology standardisation. Unique challenges of the legal sector presents Interoperability is crucial as clients dictate meeting platforms Managing change and user adoption strategies in Microsoft Teams Rooms The importance of daily system checks to ensure reliability in high-stakes environments Thanks to Landis , this episode's sponsor, for their continued support of the community.…
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Microsoft Teams Insider

Harold Wortman , Senior Product Manager - Mobile Unified Communications at Verizon, discusses the journey of deploying Teams phone mobile, feature development and mobile as a default mode of communication, Teams Phone Mobile offers a seamless mobile communication experience within the Teams platform Significant, with interest from small to medium-sized businesses, enterprises, and government organizations Widespread adoption may take time due to the complexity of integrating with different mobile operators Security and compliance are important considerations for organizations, and Teams Phone Mobile can help Thanks to Ribbon , this episode's sponsor, for their continued support of the community.…
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Microsoft Teams Insider

Doug Wycoff, Director of Digital Technologies and Innovation at Tampa International Airport, and Rebecca Criswell, Account Manager at AVI-SPL, explain the technological innovations at Tampa International Airport, including use of Microsoft Teams, digital signage, and advanced AV solutions. The rapid technological transformation from pre-Covid to present and the acceleration of Microsoft Teams adoption Importance of standardisation across different room sizes and configurations in the airport's SkyCenter to ensure efficiency and ease of maintenance Hot desking solution enabling flexibility for employees to reserve and use spaces efficiently with real-time location tracking Tampa Airport's outdoor parking lot video wall offering up-to-date flight information to help manage traffic and improve customer experience The importance of innovative solutions and strong vendor relationships Thanks to AVI-SPL , this episode's sponsor, for your continued support.…
MVP Ragnar Heil , Business Development Manager Microsoft at HanseVision explores the role of Copilot in governance and compliance, as well as the importance of user adoption and change management in successful implementation of Copilot. The need for organisations to prioritise governance and compliance for Copilot Copilot's role in making governance more accessible The role of user adoption and change management in Copilot implementation Managing content freshness and organizing content with labels in Copilot Building a Copilot community with Viva Engage and Viva Insights' potential to enhance governance and adoption efforts Thanks to Neat , this episode's sponsor, for their continued support and for helping to make content like this possible.…
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Microsoft Teams Insider

Chris Goodwill , Strategic Partner Manager and Solutions Specialist at Symity discusses the evolution of Microsoft's Contact Center and the new Dynamics 365 Contact Center Understanding Dynamics 365 Contact Center, Microsoft's Contact Center as a Service (CCaaS) How Microsoft is driving with AI features Dynamics 365 Contact Center vs Teams Ecosystem solutions Licensing and pricing considerations The future of chatbots and multi-lingual support Thanks to Logitech , this episode's sponsor, for their support of Empowering.Cloud and the community.…
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Microsoft Teams Insider

Shabtai Adlersberg , Co-Founder, CEO and President of AudioCodes shares the fascinating journey of AudioCodes over the past 31 years, from its establishment to becoming a leader in the voice industry and more recent journey into SaaS and AI. Shabtai's background in engineering and digital signal processing, before co-founding AudioCodes AudioCodes evolution from focusing on algorithms to developing chipsets and then progressing to gateways and SBCs The impact of partnering with Microsoft on AudioCodes success, from Lync to Microsoft Teams Challenges and opportunities during market disruptions caused by technological advancements and the pandemic The transition from hardware to SaaS platforms The future vision for AudioCodes, leveraging conversational AI to enhance products and solutions…
Microsoft Teams Monthly Update - September 2024 No more General Channel Callback for call queues Microsoft Teams Intelligent recap coming for ad-hoc meetings and calls Teams Client Updates Channel Improvements 5 Town hall Updates Additional languages - Copilot for Microsoft 365 CNS Retirement Updates - old phones will get an update 6 Microsoft Teams Rooms Updates New Certified Devices Events Thanks to Pure IP , this month's benefactor, for your support of Empowering.Cloud and the community. Note that this is an audio-only version of the update, so if you would like to see the accompanying slides, please watch the video version over on Empowering.Cloud…
Taimoor Husain , Global Telco M365 GTM Strategy Lead at Microsoft, discusses the Microsoft Teams telephony landscape, the rise of Operator Connect and the future of Teams Phone. The transition from Skype for Business to Teams and the resulting changes in operators' business models The growth of Microsoft Teams Operator Connect Teams telephony options including Microsoft Calling Plans, Direct Routing, Operator Connect and Teams Phone Mobile How Copilot is set to revolutionize telephony by enhancing productivity and support The SMB and mid-market opportunity Future developments in telephony, including new tools, APIs, features and incentivised partner programs Thanks to Numonix , this episode's sponsor, for their continued support of Empowering.Cloud…
Brett Johnson , Microsoft 365 Copilot GBB (Global Black Belt), shares his personal and customer experience of how Copilot in Microsoft Teams and beyond is streamlining meetings, communications and workflows. Examples of Copilot for driving efficiency in customer operations How Copilot is revolutionising data handling The future of Copilot, including agent-based capabilities and customer Copilots Thanks to Jabra , this episode's sponsor, for supporting the community and for helping to make content like this possible.…
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Microsoft Teams Insider

Mahendra Sekaran , Corporate Vice President, Teams Phone, M365 at Microsoft discusses the journey of Microsoft Teams, his role, Understanding IC3 (Intelligent Conversations and Communications Cloud) and ACS (Azure Communication Services) and how they related to Microsoft Teams and leveraging AI in development. The Microsoft Teams journey and Mahendra's perspective Understanding IC3, ACS and Microsoft Teams PSTN connectivity Thoughts on Teams Phone Mobile The importance of reliability, security and customer feedback in driving improvements Future developments include leveraging AI to enhance communication experiences and simplify telephony adoption Thanks to Neat , this episode's sponsor, for their continued support.…
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Microsoft Teams Insider

Alan Ross , Partner Group PM Manager, Dynamics 365 Contact Center at Microsoft delves into Dynamics 365 Contact Center and the role of Copilot in improving agent productivity and customer experience. Features and capabilities of Dynamics 365 Contact Center Decoupling from Dynamics 365 customer service How Copilot enhances the agent experience by providing context-aware suggestions, knowledge search and conversation summaries How Dynamics 365 Contact Center relates to/integrates with Microsoft Teams Customer success stories and future developments in Dynamics 365 Contact Center Thanks to Ribbon , this episode's sponsor, for your continued support and helping to make content like this possible.…
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