94 | Scheduling Tetris

Lactation Business Coaching with Annie and Leah

Today we are diving into the crazy world of scheduling. From juggling multiple locations to dealing with holiday madness, we are sharing our secrets and survival tactics.

Leah explains her scheduling system, which involves multiple providers and locations, and the crucial role that her administrative assistant, Amanda, plays in orchestrating the chaos (and why she should get a raise).

Annie explains how she navigates the nuances of handling interns and a recently expanded office schedule by implementing a more automated system to minimize the back-and-forth with her clients.

There isn’t a one-size-fits all solution to scheduling but we hope hearing how we handle scheduling will help you with recreating your own.

“When it feels crazy stressful and I'm like, we're never going to figure this out. I always just tell myself it always works out.”

In this episode, we will cover:

• Managing complicated schedules (2:19)
• The impotence of having clear communication with your team (6:08)
• Creating waitlists to help with meeting client needs (12:05)
• Handling cancellations (25:17)

Each month we host a live Deeper Dive so you can connect with us, our special guests, and each other + get lifetime access to the recording!

Links and Resources

• Subscribe to the Deeper Dive Membership: https://learn.paperlesslactation.com/subscription/deeper-dive-membership
• Have an idea for a podcast episode or a Deeper Dive? Let us know! https://learn.paperlesslactation.com/form/collaborate
• Submit your listener questions here: https://forms.gle/NsmGysHMAULW9o1z5

If you like what you heard today, please follow us on Facebook and Instagram.

About Us

Leah Jolly is a private practice IBCLC with Bay Area Breastfeeding in Houston, Texas.

Annie Frisbie is a private practice IBCLC serving Queens and Brooklyn in New York City and the creator of the Lactation Consultant Private Practice Toolkit.

Thanks to our monthly supporters

• Gina Pepe
• Gina Pepe
• Sara Huddleston
• Sara Huddleston
• Allison Walsh
• Allison Walsh
• Rebecca Leese
• Rebecca Leese
• Celia Clark-Randall
• Celia Clark-Randall
• Chanelle Andrews
• Denise McDonald
• Denise McDonald
• Mary Muse
• JOC Team
• JOC Team
• Heather Bell
• Heather Bell
• Nicole Letizia
• Nicole Letizia
• Cathleen Walker
• Sarah Shapiro, IBCLC
• Sarah Shapiro, IBCLC
• Theresa Hardy
• Heather Martin
• Heather Martin
• Susan Johnson
• Susan Johnson
• Maggie Rezende
• Maggie Rezende
• Elizabeth Stapleton
• Elizabeth Stapleton
• Heather Mastro
• Heather Mastro
• Melanie Tarr
• Melanie Tarr
• Molly McMillion
• Molly McMillion
• Morenike Tyehimba
• Morenike Tyehimba
• Margot Hodes
• Margot Hodes
• Denise McDonald
• Denise McDonald
• Audrey Thompson
• Audrey Thompson
• Beth Brownstein
• Beth Brownstein
• Zee Ifan
• Zee Ifan

★ Support this podcast on Patreon ★