The iFanboy.com Comic Book Podcast is a weekly talk show all about the best new current comic book releases. Lifelong friends, Conor Kilpatrick and Josh Flanagan talk about what they loved and (sometimes) hated in the current weekly books, from publishers like Marvel, DC, Image Comics, Dark Horse Comics, BOOM! Studios, IDW, Aftershock, Valiant, and more. The aim is to have a fun time, some laughs, but to also really understand what makes comic books work and what doesn’t, and trying to under ...
…
continue reading
Contenido proporcionado por www.keystotheshop.com and Chris Deferio. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente www.keystotheshop.com and Chris Deferio o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.
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518: How to Run a Coffee Shop w/ Meaningful Hospitality
Manage episode 460953547 series 2930761
Contenido proporcionado por www.keystotheshop.com and Chris Deferio. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente www.keystotheshop.com and Chris Deferio o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.
Even with all the conversations and tools available to us around the subject of hospitality, it is easy to engage in the pursuit of it in a way that ends up not resonating and lacks meaning. We can go through the motions, inspired as we are by the example of others, and not see the magic we assumed would follow our efforts. So, what does running a coffee shop with meaningful hospitality look like?
Today we are going to deep dive into this subject and breakdown for you in detail the areas, levels, and methods for engaging in and cultivating meaningful hospitality both across the bar and behind it.
We cover:
- How meaningful hospitality as a lifestyle and conviction.
- Why aligning business values with operations is crucial
- Recognizing and rewarding positive actions
- How building trust takes time and consistent effort
- Every interaction should validate the customer's significance.
- Why protection and accountability is important in meaningful hospitality
- Where patience and understanding human needs is fit in effective hospitality
- Understanding individual needs is crucial for effective service
- Why systems should support the values of the business
- Consistent application of standards is essential for fairness
- Mutuality and co-creation enhance the hospitality experience
- Why emotional metrics are as important as numerical ones
- Continuous learning is vital for hospitality providers
- Letting go of outdated practices is necessary for growth
This was originally a talk developed for a webinar put on by our coffee friend, Sarah Naylor of Day Break Coffee cart.
See the link below to learn more about what she does!
Link:
Related episodes:
- 430 : Embracing “Unreasonable Hospitality” w/ Will Guidara | Thank You NYC + The Welcome Conference
- 424: Developing Menu and Hospitality Guides
- 421: Encore Episode: Simple, Powerful, Hospitality w/ Philip Paul Turner
- 343 : Founder Friday! “Curated Edition” | Hospitality + Meeting People Where They Are
- Spiders and Customer Service
- 271 : Why the Cash Register Controls Everything
- The Broken Chair
- The Difference of Deference to your Staff
- Systems as Care
INTERESTED IN 1:1 CONSULTING AND COACHING?
If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email
of book a free call now:
https://calendly.com/chrisdeferio/30min
Want a beautiful coffee shop? All your hard surface, stone, Tile and brick needs!
The world loves plant based beverages and baristas love the Barista Series! www.pacificfoodservice.com
953 episodios
Compartir
Manage episode 460953547 series 2930761
Contenido proporcionado por www.keystotheshop.com and Chris Deferio. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente www.keystotheshop.com and Chris Deferio o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.
Even with all the conversations and tools available to us around the subject of hospitality, it is easy to engage in the pursuit of it in a way that ends up not resonating and lacks meaning. We can go through the motions, inspired as we are by the example of others, and not see the magic we assumed would follow our efforts. So, what does running a coffee shop with meaningful hospitality look like?
Today we are going to deep dive into this subject and breakdown for you in detail the areas, levels, and methods for engaging in and cultivating meaningful hospitality both across the bar and behind it.
We cover:
- How meaningful hospitality as a lifestyle and conviction.
- Why aligning business values with operations is crucial
- Recognizing and rewarding positive actions
- How building trust takes time and consistent effort
- Every interaction should validate the customer's significance.
- Why protection and accountability is important in meaningful hospitality
- Where patience and understanding human needs is fit in effective hospitality
- Understanding individual needs is crucial for effective service
- Why systems should support the values of the business
- Consistent application of standards is essential for fairness
- Mutuality and co-creation enhance the hospitality experience
- Why emotional metrics are as important as numerical ones
- Continuous learning is vital for hospitality providers
- Letting go of outdated practices is necessary for growth
This was originally a talk developed for a webinar put on by our coffee friend, Sarah Naylor of Day Break Coffee cart.
See the link below to learn more about what she does!
Link:
Related episodes:
- 430 : Embracing “Unreasonable Hospitality” w/ Will Guidara | Thank You NYC + The Welcome Conference
- 424: Developing Menu and Hospitality Guides
- 421: Encore Episode: Simple, Powerful, Hospitality w/ Philip Paul Turner
- 343 : Founder Friday! “Curated Edition” | Hospitality + Meeting People Where They Are
- Spiders and Customer Service
- 271 : Why the Cash Register Controls Everything
- The Broken Chair
- The Difference of Deference to your Staff
- Systems as Care
INTERESTED IN 1:1 CONSULTING AND COACHING?
If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email
of book a free call now:
https://calendly.com/chrisdeferio/30min
Want a beautiful coffee shop? All your hard surface, stone, Tile and brick needs!
The world loves plant based beverages and baristas love the Barista Series! www.pacificfoodservice.com
953 episodios
All episodes
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Similar a Keys To The Shop : Equipping Coffee Shop Leaders
The iFanboy.com Comic Book Podcast is a weekly talk show all about the best new current comic book releases. Lifelong friends, Conor Kilpatrick and Josh Flanagan talk about what they loved and (sometimes) hated in the current weekly books, from publishers like Marvel, DC, Image Comics, Dark Horse Comics, BOOM! Studios, IDW, Aftershock, Valiant, and more. The aim is to have a fun time, some laughs, but to also really understand what makes comic books work and what doesn’t, and trying to under ...
…
continue reading
Jay Rayner hosts a culinary panel show packed full of tasty titbits that might change the way we think about food, cooking and eating. An expert panel answers audience questions.
…
continue reading
In the South, food and music go hand in hand. They define much of what we think of as Southern culture, and they say a lot about our past, our present, and our future. Each week, Sid Evans, Editor in Chief of Southern Living, sits down with musicians, chefs, and other Southern icons to hear the stories of how they grew up, what inspires them, and why they feel connected to the region. Through honest conversations, Sid explores childhood memories, the family meals they still think about, and ...
…
continue reading
Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
…
continue reading
An investigative podcast hosted by world-renowned literary critic and publishing insider Bethanne Patrick. Book bans are on the rise across America. With the rise of social media, book publishers are losing their power as the industry gatekeepers. More and more celebrities and influencers are publishing books with ghostwriters. Writing communities are splintering because members are at cross purposes about their mission. Missing Pages is an investigative podcast about the book publishing ind ...
…
continue reading
A last-minute party with no menu inspiration. A kitchen with no space. A toddler who will only eat buttered pasta. Name your dinner emergency—Bon Appétit is here to help. Dinner SOS is the podcast where we answer desperate home cooks' cries for help. In every episode, food director Chris Morocco and a rotating cast of cooking experts tackle a highly specific conundrum and present two solutions. The caller will pick one, cook through it, and let us know if we successfully helped rescue dinner ...
…
continue reading
Tangentially Speaking is dedicated to the idea that good conversation is organic, uncensored, revelatory, and free to go down unexpected paths with unconventional people. chrisryan.substack.com
…
continue reading
Gravy shares stories of the changing American South through the foods we eat. Gravy showcases a South that is constantly evolving, accommodating new immigrants, adopting new traditions, and lovingly maintaining old ones. It uses food as a means to explore all of that, to dig into lesser-known corners of the region, complicate stereotypes, document new dynamics, and give voice to the unsung folk who grow, cook, and serve our daily meals.
…
continue reading
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
The Food Chain examines the business, science and cultural significance of food, and what it takes to put food on your plate.
…
continue reading
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¡Desconecta con la aplicación Player FM !
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