Kevin M. Yates - Measuring L&D's Impact on Business Performance

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Summary:

Kevin M. Yates, also known as the L&D Detective™, has 30 years of experience working in training, learning, and talent development. In his current role, he investigates the extent to which training and learning contributes to workplace performance. In this episode, Kevin talks about how training is measured today; how that might change in the future; and how organizations can start measuring the impact training has on business and employee performance.

Chapters:

[0:00 - 5:34] Introduction

• Welcome, Kevin M. Yates!
• Today’s Topic: Measuring L&D’s Impact on Business Performance

[5:35 - 18:19] How is training measured today?

• All the different ways training can be measured
• How learning outcomes are affected by the tools and resources used

[18:20 - 32:06] What is the future of training measurement?

• It rhymes with “yay bye”… It’s AI!
• Using new tools to measure how learning and development contributes to workplace performance

[32:07 - 36:28] How can organizations begin measuring the impact training has on business and employee performance?

• Why you should intentionally plan for impact from the beginning
• How to approach ROI questions related to training programs or learning solutions

[36:29 - 39:29] Closing

• Thanks for listening!

Quotes:

“We have tools that measure outcomes and then we have actual outcomes, and those two aren’t necessarily related.”

“For some [L&D] goals, you’re going to be very specific with how you’re trying to move performance . . . that’s where you have to have a hypothesis [about the ROI].”

Resources:
L&D Detective
Contact:
Kevin's LinkedIn
David's LinkedIn
Dwight's LinkedIn
Podcast Manager: Karissa Harris
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Production by Affogato Media