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The One Question Every Customer Experience Should Answer
Manage episode 291640528 series 2895824
Contenido proporcionado por Lee Carter and Maslansky + partners. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente Lee Carter and Maslansky + partners o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.
maslansky + partners' Senior Vice Presidents Maria Boos and Katie Cronen join Michael and Lee to talk about the language of customer experience and why it's so important to get the language right. Especially now, what makes it harder? How can we do it right? We share what we have learned from companies in the marketplace today and work that we've done in the past. They cover the one question all communicators should be able to answer, how to define success, and the importance of intuition and simplicity.
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