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Contenido proporcionado por Ken Lucci & James Blain, Ken Lucci, and James Blain. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente Ken Lucci & James Blain, Ken Lucci, and James Blain o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.
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Mastering Customer Service in Chauffeured Transportation: Insights from Tom Halsnik

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Manage episode 462499135 series 3614002
Contenido proporcionado por Ken Lucci & James Blain, Ken Lucci, and James Blain. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente Ken Lucci & James Blain, Ken Lucci, and James Blain o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.

Send us a text

In this episode, James Blain sits down for a candid one-on-one conversation with Tom Halsnik from Walsh Chauffeured Transportation. They explore strategies for creating value for clients, maintaining consistent service quality, and effectively managing passenger interactions. In this episode, you’ll hear how Tom:

  • Entered the industry in 1991 by driving a limousine for a client who had lost his license due to DUIs
  • Initially operated without a formal company, handling overflow work from other businesses
  • Became one of the top chauffeurs at Julie's Limousine by excelling with difficult clients
  • Transitioned to working as a private chauffeur for the founders of Outback Steakhouse
  • Eventually started his own business, Black Pearl Limousine
  • Merged his companies under a single brand, streamlining his business operations

Connect with Tom Halsnik on LinkedIn: https://www.linkedin.com/in/tom-halsnik-69886445/
Visit Walsh Chauffeured Transportation : https://walshlimo.com/

Connect with Kenneth Lucci, Principle Analyst at Driving Transactions:
https://www.drivingtransactions.com/
Connect with James Blain, President at PAX Training:
https://paxtraining.com/

  continue reading

21 episodios

Artwork
iconCompartir
 
Manage episode 462499135 series 3614002
Contenido proporcionado por Ken Lucci & James Blain, Ken Lucci, and James Blain. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente Ken Lucci & James Blain, Ken Lucci, and James Blain o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.

Send us a text

In this episode, James Blain sits down for a candid one-on-one conversation with Tom Halsnik from Walsh Chauffeured Transportation. They explore strategies for creating value for clients, maintaining consistent service quality, and effectively managing passenger interactions. In this episode, you’ll hear how Tom:

  • Entered the industry in 1991 by driving a limousine for a client who had lost his license due to DUIs
  • Initially operated without a formal company, handling overflow work from other businesses
  • Became one of the top chauffeurs at Julie's Limousine by excelling with difficult clients
  • Transitioned to working as a private chauffeur for the founders of Outback Steakhouse
  • Eventually started his own business, Black Pearl Limousine
  • Merged his companies under a single brand, streamlining his business operations

Connect with Tom Halsnik on LinkedIn: https://www.linkedin.com/in/tom-halsnik-69886445/
Visit Walsh Chauffeured Transportation : https://walshlimo.com/

Connect with Kenneth Lucci, Principle Analyst at Driving Transactions:
https://www.drivingtransactions.com/
Connect with James Blain, President at PAX Training:
https://paxtraining.com/

  continue reading

21 episodios

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