))
Leigh Hopwood - CCMA - CX From The Buyer's Perspective
Manage episode 428318120 series 3561395
Contenido proporcionado por Mark Hillary and Peter Ryan, Mark Hillary, and Peter Ryan. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente Mark Hillary and Peter Ryan, Mark Hillary, and Peter Ryan o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.
Leigh Hopwood is the CEO of CCMA (Call Centre Management Association) and Chair of the European Customer Contact Alliance. She is based in London, UK.
Peter recently attended a CCMA event in Manchester focused on the buy-side - the companies that need to create their own CX team or buy in expertise from a specialist BPO. He called Leigh to talk about the event and to discuess what buyers are really looking for when they are in the market for CX and BPO services...
341 episodios
Compartir
