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The Agile Brand with Greg Kihlström®


1 #657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia 22:42
We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…
Custom Facebook Pages Template Blog
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Contenido proporcionado por Peter Brissette. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente Peter Brissette o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.
This blog is all about tips and tricks for using Facebook Pages
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7 episodios
Marcar todo como (no) reproducido ...
Manage series 1187583
Contenido proporcionado por Peter Brissette. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente Peter Brissette o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.
This blog is all about tips and tricks for using Facebook Pages
…
continue reading
7 episodios
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×This is the third video in a series on the biggest mistakes being made on custom Facebook pages. In this video I talk about how the renaming of your Facebook page is something that many people miss. Most do not know that you once you have 25 followers of your page you can rename the page to your own vanity URL. I show you exactly how you do that in the video. Hope you enjoy it. Feel free to comment or go to YouTube and like it! Visit my Facebook Page at http://www.facebook.com/onlinebizsuccess Peter Brissette Custom Facebook Page Template…
Dear Reader, I have been coming across several mistakes that are being made on Custom Facebook Pages. The good news is that for most of these they are easily fixed. The second one that I found is that people are not opening up the wall settings to allow it to show both the page owners posts but also any of the "likers" posts to the page. One key strategy of Social Media is to engage in a two way conversation with your followers. In order to do that you must allow the conversation to happen. You can do that on a Facebook page when you open up your wall to allow it. Click over to the video to see how it is done. http://www.youtube.com/watch?v=-2H9pq18CAQ Then if you have more questions I would love to hear them on my Facebook page. You can find it by going to http://www.facebook.com/onlinebizsuccess . Thanks, Peter Brissette The Digital Marketing Dude Custom Facebook Page Template…
One of the biggest mistakes I see on Custom Facebook pages is the use of the info box that is on the left hand side of the screen just below the main image. Most are not putting in their website address. Then most do not realize how to make the address a clickable link. You must add the http:// in front of your web address to make it a clickable link. This is easily fixed by just clicking in the box and making the needed change. Hope this helps. Peter Brissette The Digital Marketing Dude Custom Facebook Page Template…
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Custom Facebook Pages Template Blog

Here is the post as a video. Enjoy!
7 reasons why you should have a Custom Facebook Page 1. It provides a "public" location for your business on a powerful trust building platform. Facebook now accounts for 35% of all internet traffic. It is probably a good idea to have a presence on this platform, especially if your product or service is directed to the consumer. 2. Links are active and the page is viewable even to people not on Facebook. Facebook pages are indexed by Google and will appear in searches. Getting the extra exposure is well worth it for your business or organiztion. It really is like having a free website. Of course you must remember that you don't own it. (We will discuss that more in email number 3) So since your page can be found and viewed by even those outside of Facebook, why not have one? 3. You can separate your personal and business. I personally like this one a lot. Unlike other platforms that are based on your personal profile, a Facebook Page can actually show no ties to you personall at all. This is a great way to separate personal, family and friends activity on Facebook from professional and business activity. 4. Provides a multi-media portal for content sharing. Facebook is willing to host your videos and photos for you for free. If you understand using video and images as a part of your marketing efforts you will take right to this feature. There is so much that you can do a lot with video, photos and audio on Facebook. (More on that in email number 7). 5. Provides an active location for engagement. Engagement after all is the heart of Social Media. A two way conversation with the business and its customers. I know of some businesses that are actually using it as their primary means of customer service. Talk about a Cost Reduction strategy! 6. Leverage your own personal networks. Do you have large social networks already? You can leverage that with a Facebook Page. Even if your network is just starting out you can get the most from it using a Facebook Page. If your someone that does business face to face give people a reason to like your page. Then you have an ongoing connection with that person after meeting them. 7. If you have employees they can become business evangelists. Talk about a new and innovative way of marketing your business using the assets you already have. Your employees. With a carefully devised Social Media Policy you can actually leverage your own work force in promoting your business. One example that comes to mind is restaurants. Imagine all the employees connecting with their networks. Letting their friends know about specials or events coming up. That is powerful! Finally you should also customize a landing page on your Facebook Page. This helps give you a unique branding and provides the messaging to your target market. Would love to hear your reasons for having a Facebook Page as well. Just enter your comments below. Thanks, Peter Brissette Custom Facebook Page Template…
Watch this video to learn all the benefits and uses of the Notes Tab on your Facebook Page. Peter Brissette Custom Facebook Page Template
This blog is all about providing tips and ideas on how to best use Facebook Pages. One of the things I will be doing is reviewing each of the various tabs that are standard and the tabs that you can add with various applications. The first one I want to review is the Notes tab. One way to think of the Notes tab is to view it like a blog. This is a place for you to post your articles and ideas in a forum for everyone to read and comment on them. If you are looking to build a good following on a Facebook Page using the notes for blogging is a great idea. You can also add an RSS feed to your notes. RSS stands for Really Simple Syndication. It basically makes it easy for people to subscribe to your content. Any blog platform out there already has RSS built into it. So you could take the RSS from your current blog if you have one and then have it automatically feed into your Notes tab. However there are some issues that I have found with this. Not all RSS feeds seem to feed in at all or can mess up the way the information looks. I would actually caution against doing this with the Notes tab. The results are unpredictable and in my experience it is not easy to change once you set it up. I recommend you copy and paste your posts into your Notes tab. I also recommend that you make sure that your title and content are things that are hot topics and things that would interest people. This will help you in getting your content noticed and commented on. Always ask for comments! This also helps your post to be fed out to more users. Think of it as votes. The more votes you have the more popular your content is and the more Facebook will share it out. Hope you have found this helpful. Please ask your questions and comment below!! Peter Brissette Custom Facebook Page Template Want to listen instead? Click here for Audio of Custom Facebook Page Template - The Notes Tab…
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