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Episode 99: Love it or Hate it? Customer Service App Edition
Manage episode 336446151 series 3005532
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Most of the functionality in the Dynamics 365 Customer Service App has been around for years, so I invited two Microsoft MVPs and Customer Service experts to discuss the value of these features today.
The features we discussed are:
- Knowledge Base
- Subject
- SLAs/SLA Pausing
- Entitlements
- Queues
- Case Creation and Case Routing Rules
- Customer Service Portal
- Holiday and Customer Service Schedules
- Parent/Child Case Relationships
- Scheduling
This episode is also available on video! If you rather see our faces as we discuss these topics live, tune in and subscribe to: http://www.crmmvpmedia.com/
Guests:
Tricia Sinclair: https://www.linkedin.com/in/triciasinclair/
EY Kalman: https://www.linkedin.com/in/thecrmninja/
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