Los mejores podcasts de Retain (2024)

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RPDP 31 "Stupid fish" 09.23.24 1:33:13

6d ago1:33:13

1:33:13

Send us a text This week we recap the saga of Cochise in San Diego, that pesky red heifer gets discussed again, we talk about getting cereal stuck in your nose, maybe getting banned from hotels, eating pets, helping the blind, and Metal Matt doesn’t take any sh*t at the movies! =================================== Do us a solid! Like and subscribe! …

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Thank You, Retain Listeners! Share Your Thoughts for the Next Chapter 1:45

17d ago1:45

1:45

In this special episode of Retain: The Customer Retention Podcast, host Lauren DeSouza shares an important update with our loyal listeners. As we approach our two-year anniversary, the team is taking a well-deserved seasonal break to recharge and prepare for an exciting return in 2025. But before we go, we need your help! We want to know what you’v…

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RPDP 30 "Find a stranger in the Alps" 09.16.24 1:35:18

13d ago1:35:18

1:35:18

Send us a text Another Thursday night cast as Cochise is a headin’ down San Diego way this weekend. Metal Matt learns what a ballcuzi is and we talk about dubbing movies, being self-defecating, attending Spanish class drunk, dubbing movies, South Tacoma a.k.a. Lakewood, the motion picture soundtrack, and something about Japan music. We took bad not…

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RPDP 29 "Ol' Bessie's back butter booboo-moomoo" 09.09.24 2:22:19

20d ago2:22:19

2:22:19

Send us a text And we’re back! This week Cochise talks about his personal evolution into a monk, an upcoming trip to see you-know-who in you-know-where, the sleepwalking conspiracy is debunked to our collective relief, being hella judgy, government money, celibacy, and chili-stained wieners. I’m Metal Matt and I assure you I didn’t have a stroke ty…

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Gamification Expert: What’s New in Gamification, The Dark Side of Gamification & Are We Suffering From Gamification Fatigue? 33:17

26d ago33:17

33:17

In this special episode of Retain: The Customer Retention Podcast, Moe Ash, Founder and Learning Architect at The Catalyst, returns to the show. Last year, Moe joined Retain for a gamification special. Since it was so well received, we’re doing it all over again. This time, we’re asking Moe, what’s new in the world of gamification? Plus, Lauren and…

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Marketing Leader: Balancing Acquisition and Retention, Lessons from Startups vs. Corporations & The Power of Small Wins 33:18

1M ago33:18

33:18

In this episode of Retain: The Customer Retention Podcast, Lauren DeSouza interviews Francisco Bram, who leads marketing for Albertsons Companies’ Health, Pharmacy and Nutrition Businesses. Francisco, with extensive experience from Uber and Siemens, discusses the transition between large corporations and startups, emphasizing the critical role of a…

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RPDP 28 "Self-Cochise" 08.29.24 2:10:48

1M ago2:10:48

2:10:48

Send us a text This week we got ourselves a Thursday cast with Metal Matt and Cochise cracking ‘em and solving the world’s problems. We talk about more mating and dating in Aarontown, 0500 alarms, NPCs, skin tags, shitting on graves, farting in the shower, farting into a/c units, f*ckin’ on the moon, being an empath, “woo” shit, and cranberry sauce…

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Customer Experience Genius: Eight Phases of Customer Emotions, Pay Attention To Retention & Turn Customers Into Advocates 48:54

1M ago48:54

48:54

In this Greatest Hits episode, Lauren welcomes customer experience expert Joey Coleman to the podcast. Joey is the Chief Experience Composer for Design Symphony, a customer experience consultancy that helps companies create memorable and lasting experiences for their customers. He is also the author of the best-selling book Never Lose a Customer Ag…

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RPDP 27 "What's darvo?" 08.19.24 1:52:20

1M ago1:52:20

1:52:20

Send us a text We talk about space travel, space herpes, getting m*lested by senior citizens, a his/her book, Apple computers, dispatches from the land of ‘Chise squeezing 5000, eating beef based, we didn’t talk about beer, and you may have noticed a perfect shower reverb on ‘Chises track. That was on accident. =================================== D…

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Shopify Expert: Why You Need To Personalize, When To Solve Problems & How To Be Agile 31:48

2M ago31:48

31:48

In this Greatest Hits episode, Lauren is accompanied by Cole Atkinson. Cole is a Senior Product Manager at Shopify, a leading global commerce company, providing trusted tools to start, grow, market, and manage a retail business of any size, making it easier for everyone involved. Previously, he worked as a Sales & Marketing Manager at Rubber Tree L…

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RPDP 26 "Thrizzle says this episode title shouldn't be about peeing into an empty coffee cup" 08.12.24 2:04:36

2M ago2:04:36

2:04:36

Send us a text We talk about sleepwalking, Robocop, cowboy hats and boots, “Soychise”, man anger, the devil, the spirit realm, cranking down in a Waymo, electron theory, and conduct a thorough breakdown and examination of “the texts”. =================================== Do us a solid! Like and subscribe! Send an episode to a friend! LEAVE A 5 STAR …

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Customer Feedback Specialist: The Value of Customer Feedback, How AI is Changing the Game and What Movie has the Best Marketing? 25:55

2M ago25:55

25:55

In this episode of Retain: The Customer Retention Podcast, host Lauren DeSouza speaks with Prashant Mahajan, Founder of Zeta.io, a platform allowing product teams to collaborate and manage their products. They discuss the importance of customer feedback in product development, how AI is changing the game, and practical strategies for prioritizing c…

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RPDP 25 "Cochise's lumpy birthday journey" 08.05.24 2:24:07

2M ago2:24:07

2:24:07

Send us a text We recorded this one on Cochise’s birthday! As expected it is full of joy, friendly reverie, and positive vibes. We talk about Dr. Bronner’s soap, a mystery package is opened, our $20 Patreon tier (TBA), peanut-adjacent, bushes, monster bushes, a visit to Chise’s mating and dating corner, two scoops, and bustin’ a nut. ==============…

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CRM Specialist: How to Make Your Emails Stand Out, Breaking Down Lifecycle Marketing & Remember to Brighten Your Customers’ Days 30:10

2M ago30:10

30:10

In this Greatest Hits episode, host Lauren DeSouza is joined by Marketing Consultant, Elyssa Verhoogen. As a lover of lifecycle marketing, Elyssa has extensive experience in helping companies improve their customer relationships and drive revenue growth. She is currently the Senior CRM & Lifecycle Marketing Consultant at Dojo. And, prior to that, E…

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RPDP 24 "The chickens come home to f*ck" 07.29.24 3:10:50

2M ago3:10:50

3:10:50

Send us a text Just ol’ Metal Matt and ol’ Cochise on this one and it’s an absolute motherfucker! I’m talking bring your lunch cause this is three hours of podcast gold. We talk about apricot kernels, T-levels, red light therapy, the nature of reality, low vibration bullshit, a whole lot about literature, old issues of Playboy, smoking cigars on ba…

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SEO Experts: Everything You Need to Know About SEO, Why SEO isn’t Dead & Do You Know Your Audience? 32:10

2M ago32:10

32:10

In this Retain: The Customer Retention Podcast episode, Lauren DeSouza speaks with Scott Gardner and Brent Bouldin, partners and co-founders of New Media Advisors. Together they discuss the importance of SEO in driving customer retention and growth. Scott and Brent also share valuable insights on the need for valuable content, understanding audienc…

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RPDP 23 "Patriarchy power hour" 07.22.24 1:51:00

2M ago1:51:00

1:51:00

Send us a text Cochise and Matt definitely come off like dicks on this one, luckily Thrizzle is around to set shit straight. We talk about vaginal jewelry, sex robots, how to train sex robots, Greek mythology, Gallagher too, Hulk Hogan, Carrot Top is probably the antichrist, motherfuckers Bogarting the coffee station, and freight claims. **Last 30 …

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Customer Experience Expert: Why Emotions Are Important, Changemakers Vs. Hopefuls & You Need To Meet Your Customers 38:45

3M ago38:45

38:45

In this Greatest Hits episode, Lauren is joined by customer experience expert, Jim Tincher. Jim is the Founder and CEO of Heart of the Customer, a customer experience consulting firm which seeks to map out customer journeys in order to increase engagement and loyalty. As well as leading customer engagement initiatives at Best Buy, Jim was the secon…

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RPDP 22 "A wet koala" 07.15.24 1:28:25

3M ago1:28:25

1:28:25

Send us a text Thrizzle joins us again for a lively cast recorded before that other shit happened on Saturday. We get into wearing your girlfriend’s clothes, run several dating scenarios with Cochise, Matt has another band to recommend, and much more I’m not remembering because I didn’t take notes and got really stoned after we recorded. Enjoy! ===…

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Revenue Strategies Expert: Price is an Illusion, Rethink Your Attitude to Retention & Build Things People Want to Pay For 28:04

3M ago28:04

28:04

In the latest episode of Retain: The Customer Retention Podcast, host Lauren DeSouza speaks with Eddie Hartman, a Partner and Member of the Board at Simon-Kucher. Together, they discuss why even the coffin industry considered customer retention, how a tragic example from England in the 1800s can inspire your business’ retention strategy, why price …

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RPDP 21 "Mr. T c*ck ring feat. esteemed guest Triple Threat!" 07.08.24 1:56:38

3M ago1:56:38

1:56:38

Send us a text We’re celebrating America’s birthday in grand fashion by welcoming back the legendary Thrizzle! Hilarity ensues as we cover Cochise entering the world of online dating, a new pitch for Hamm’s beer to sponsor us, some new inventions from Cochise (don’t try and jack us or else), black church, a very particular kind of jewelry, and what…

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Customer Experience Mastermind: Wear Your Customer’s Shoes, The Love Formula & Answer The Right Questions 37:44

3M ago37:44

37:44

In this Greatest Hits episode, Lauren DeSouza speaks with customer experience mastermind Howard Tiersky, CEO of FROM, The Digital Transformation Agency. They discuss why you should put yourself in the customer’s shoes, why companies need to be more customer-centric, and what exactly the Love Formula for customer retention is! Howard is the CEO of F…

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RPDP 20 "Earth's valve hole" 07.01.24 1:43:21

3M ago1:43:21

1:43:21

Send us a text There’s a little buzz at the beginning but it goes away pretty quick, our bad on that. Anyway, strap in for another episode of Cochise and Metal Matt solving the world’s problems. This week we get into conflict-obsessed people, serious people, stupid people, dick draggers, Costco, whether or not aliens are future humans, electric car…

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Customer Experience Expert: The Feeling That Customers Want the Most, The Problem with Personalization & The Role Gratitude Plays in Customer Experience 26:41

3M ago26:41

26:41

In this Retain: The Customer Retention Podcast episode, Lauren DeSouza speaks with Dennis Wakabayashi, the curator of the CX Hall of Fame, which celebrates the best and brightest stars in the customer experience field. Together they discuss how to look at personalization in a completely different way, the monumental impact that the feeling of an un…

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RPDP 19 "Tarantula" 06.24.24 1:49:15

3M ago1:49:15

1:49:15

Send us a text What starts a little rudderless turns into a good ol’ RPDP heater as we discuss why strawberries are bullshit, burgeritos, the way the world goes round, alpha males, and an old Labatt Blue commercial among many other wonders that can only be heard in their original context. Thanks for listening! Tell a friend! Sponsor us! ===========…

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Shopify Expert: Don’t Take Your Foot Off The Gas, Read The Room & Technology Isn’t The Answer 39:18

3M ago39:18

39:18

In this Greatest Hits episode, Lauren DeSouza speaks with John Sime, Senior Product Marketing Manager at Shopify. They discuss John’s beginnings in a hotel and how it parallels his own work, how the ambiguity of marketing makes it exciting, why technology without talent is useless, and why you need to be able to read the room instead of constantly …

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RPDP 18 "Girl scout cookie moms" 06.17.24 1:44:15

3M ago1:44:15

1:44:15

Send us a text We talk about haircuts, how a stoned Metal Matt catastrophically halted a Mickey D’s on accident, hating on shit, artist shit, what retirement isn’t going to look like for us, Bible story time with ol’ country boy Cochise, and an in-depth examination of the mating rituals of a particular Star Trek species. Not too damn bad for a Tues…

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Customer Success Head: Why You Should be Investing in Personal Branding, How Understanding Consumer Psychology Changes the Game & Who Are the Most Admired Brands 30:35

4M ago30:35

30:35

In this episode of Retain: The Customer Retention Podcast, host Lauren DeSouza speaks with Rachel Franklin-Heys, Head of Client Success at Pikkal & Co, to discuss how understanding consumer psychology can change the way that companies treat their customers. Together, Lauren and Rachel talk through the power of personal branding through storytelling…

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RPDP 17 "The magic bullet of puke" 06.10.24 1:32:52

4M ago1:32:52

1:32:52

Send us a text A message from Metal Matt: Out of respect to our esteemed listeners I must issue a warning that this episode is pretty gross. Anyway, we also talk about wearing someone else’s pants, homemade BBQ sauce, how the 90's was probably the coolest decade, and weirdly enough the NBA. Enjoy! =================================== Do us a solid! …

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Customer Experience Legend: The Power of Listening, Obsess Over Retention & Why Social Media is the Great Equalizer 28:55

4M ago28:55

28:55

In this Greatest Hits episode, Lauren is joined by New York Times best-selling author, Dave Kerpen. As a serial entrepreneur, Dave spins many plates. One of which is being the Co-founder and Executive Chairman of Apprentice, a platform connecting entrepreneurs with smart and motivated college students. Dave is also a renowned international keynotes…

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Customer Service Rockstar: Understanding Neurodiversity, How to Retain Neurodiverse Employees & Customers & How to Understand Your Audience 22:41

4M ago22:41

22:41

In this episode of Retain: The Customer Retention Podcast, host Lauren DeSouza talks with Peter Shankman, a six-time bestselling author, entrepreneur, keynote speaker, and host of the Faster than Normal podcast. Together, Lauren and Peter discuss how companies can retain neurodiverse employees while also creating neuro inclusive workplaces, how to …

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RPDP 16 "Live from Bro Down 2024 with immortal special guest Triple Threat!!!" 05.27.24 2:12:03

4M ago2:12:03

2:12:03

Send us a text This is an unprecedented gala RPDP event! Cochise is live in studio! We also have none other than Triple Threat live in the fuckin’ studio! This is the wildest RPDP yet! Topics include a recap of Bro Down 2024 from the fine city of Chandler, AZ, near miss vomit burps, racks of beer, West Coast Style IPAs, we fucking saw the legendary…

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The Godfather of Customer Experience: Don’t Forget To Be Human, Find Your Superpowers & Bring Empathy To Work 28:56

4M ago28:56

28:56

In this Greatest Hits episode, Lauren is joined by customer experience expert, Bruce Temkin. As the Head of Qualtrics XM Institute, Bruce works with the world’s most comprehensive resource for experience management professionals. Often referred to as the “Godfather of Customer Experience”, Bruce is renowned for defining and propelling the disciplin…

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RPDP 15 "American ninja dragon slayer" 05.20.24 1:38:37

4M ago1:38:37

1:38:37

Send us a text We talk about pissing on cars from freeway over ramps, strip club etiquette, should you always get excited about tits, why to be careful with church chicks, more shit about church, drinking out of cups, total recall, how not to make an ass out of yourself if you get wasted, and fighting dragons. =================================== Do…

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Welcome to Attract, Retain, Support 1:19

5M ago1:19

1:19

Are you busy building your business, but can’t find the talent you need to sustain your growth? Look no further than ISANS supports for employers to help attract and retain immigrant talent.Por ISANS

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Email & SMS Guru: Dominating the Wild West of Email Marketing, The Power of User-Generated Content & Why Your Email Marketing Campaigns Aren’t Working 26:43

5M ago26:43

26:43

In this Retain: The Customer Retention Podcast episode, Lauren DeSouza talks with Ben Billups, founder of NOBLE, a leader in the email marketing industry. Join them as they discuss actionable tactics for email & SMS deliverability, like finding your local maximum, how to stay on top of future industry updates, explain why some email marketing campa…

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RPDP 14 "When I'm rich all I'm doing is walking around in a toga with a jug of wine" 05.13.24 2:20:58

5M ago2:20:58

2:20:58

Send us a text We talk about the stupid awesome line and the rich crazy line, togas and jugs of wine, timid drivers and aggressive drivers, brake checking cops, theoretical situations involving hanging out with ex girlfriends, how professional dart ratings are determined, float tanks, and more sponsorship opportunities, and finally a breakdown of s…

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HelloFresh CRM Lead: Time To Be Novel, Making Customers More Than Profit & Cracking The Database Code 31:14

5M ago31:14

31:14

In this Greatest Hits episode, Lauren is joined by Alice Clark, the International CRM Lead for HelloFresh Market. HelloFresh, the German-based meal kit giant, are the largest meal-kit provider in the United States. As a “results-oriented automation nerd”, Alice champions marketing automation and synchronizing valuable data between all aspects of th…

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RPDP 13 "Call the police somebody s*** on the ground" 05.06.24 2:05:34

5M ago2:05:34

2:05:34

Send us a text You know what you damn came for and you’re gonna get it! Topics include beef steaks vs. squid steaks, Mexican swearing, boner pills, struggle pussy, an update on the AirPods saga, watching scrambled porn, all the shit we’re listening to lately, people from high school that died, of course drugs, how crucial it is to puke in the kitch…

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CRM Lead at TikTok: Airbnb's Secrets to Marketing Success, Understanding Customer Preferences & Using AI to Gain a Competitive Edge 29:28

5M ago29:28

29:28

In this episode of Retain: The Customer Retention Podcast, Lauren DeSouza talks with Giovanni Zacchia, an experienced Growth Marketing Lead and Senior CRM Lead at TikTok. Together, they discuss keeping up with technology in CRM, using AI to gain a competitive edge, and leveraging mobile technology to improve customer service. Giovanni has a vast am…

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RPDP 12 "Cochise wants to f*** Counselor Troi" 04.29.24 2:01:35

5M ago2:01:35

2:01:35

Send us a text Matty f***ed up and the notes ain’t so good for it was a wee bit drunk out the night of recording but for sure we talked about bicycle lanes, blondes, whether or not “Who’s the Boss” was any good, and more about framing reality and self-esteem. =================================== Do us a solid! Like and subscribe! Send an episode to …

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Subscriptions Expert: Stop Subscription Stressing, Create Customer Experience & Dig Into The Why 32:23

5M ago32:23

32:23

In this Greatest Hits episode, Lauren is joined by subscription expert, Matthew Holman. Over the years, Matthew has worked with hundreds of brands to help transform their subscription models. Matthew is also the Head of Growth at QPilot, a platform which offers merchants dynamic and flexible software to manage their repeat orders. During their co…

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RPDP 11 "Drinkiepoo" 04.22.24 1:48:52

5M ago1:48:52

1:48:52

Send us a text Business as usual up in the RPDP offices! We talk about impatience, mental fortitude, more impatience, how squeaky wheels have made society weak, way more talk about nutrition than you’d ever expect from this cast, and a detailed breakdown of how to correctly ‘Chise out. =================================== Do us a solid! Like and sub…

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Aampe's Head of Growth: Unleashing AI in Customer Retention, The Power of Copywriting & From Electrical Engineer to Marketer 32:05

6M ago32:05

32:05

In this Retain: The Customer Retention Podcast episode, Lauren DeSouza speaks with James Laurain, Head of Growth at Aampe. Together, they discuss James’ journey from electrical engineer to marketer, the power of copywriting, and how to use the capabilities of AI for customer retention. James has vast experience in leveraging B2B content strategies …

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RPDP 10 "The red heifer" 04.15.24 1:43:06

6M ago1:43:06

1:43:06

Send us a text NOW IN GLORIOUS HD AUDIO! Well, Cochise sounds way better. We get into sacrificing the red heifer and general disinterest in all this eclipse nonsense, being unemployed with style, Belgian waffles, and cigar talk to round out a nice ep. =================================== Do us a solid! Like and subscribe! Send an episode to a friend…

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Google Ads Mastermind: Don’t Be A Perfectionist, Balance Your Retention & Don’t Put All Your Eggs In One Basket 28:15

6M ago28:15

28:15

In this Greatest Hits episode of Retain: The Customer Retention Podcast, Lauren DeSouza welcomes Jem Bourouh to the podcast. Jem is a serial entrepreneur from Germany. With his Google Ads agency Adcubator, Jem has spent more than $310M profitably. After being in the DTC space for more than 4 years and bootstrapping his own e-commerce brands, Jem’s …

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RPDP 9 "Don't squeeze the 'Chise!" 04.08.24 1:33:24

6M ago1:33:24

1:33:24

Send us a text BIG NEWS ON A CAN NOT MISS EPISODE! We also talk psychology books, Cochise shares some recipe ideas, we discuss our mutual disdain of skinhead punks, and some pretty good advice about hitting a punch machine. =================================== Do us a solid! Like and subscribe! Send an episode to a friend! LEAVE A 5 STAR REVIEW AND …

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Founder of CX Journey: The 3 Key Questions Every Company Needs to Ask Itself, Becoming an Expert in Organizational Culture & How to Harness Predictive Analytics 26:16

6M ago26:16

26:16

In this episode of Retain: The Customer Retention Podcast, Lauren DeSouza speaks with Annette Franz, Founder and CEO of CX Journey. Together, they discuss the importance of culture, predictive analytics, and understanding the needs of employees and customers. Annette is a multi-award winning customer experience expert and author. She has over 30 ye…

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RPDP 8 “F* these sh*y Gen2 AirPods Pro” 04.01.24 1:41:34

6M ago1:41:34

1:41:34

Send us a text It’s not an April Fool’s joke - Matt is way pissed off at Apple, but it takes us most of the ep to get there. We also list the sponsorships we’d be receptive to and talk about going back in the penalty box. Here’s the real April fool’s joke: your face. =================================== Do us a solid! Like and subscribe! Send an epi…

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Former Director at Sony: Gamify Everything, Get Out Of The 90s & The Importance of Customer Experience 40:06

6M ago40:06

40:06

In this episode, Lauren is joined by Nicolas Babin, a strategic advisor and consultant. Nicolas’ background as a serial entrepreneur, executive, and board member has spanned from startups to multinational tech giants, such as Sony. Today, Nicolas gets excited by opportunities to help innovative companies achieve profitable growth and key business g…

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