This week we have a genuinely important update about the state of Blizzlet. After that we talk about expected nerfs and buffs and what we think might happen at the Warcraft Direct panel that happened.... ohh earlier today? Man I was not fast enough in editing this time around. Logo Created By: Nate Wolfe. Modifications by Gingersaurous Theme Song B…

David Farabaugh is the VP of Operations at ESI-Q, a company deeply embedded in the automotive industry. With over two decades of experience, David is a respected figure, renowned for his data-driven approach to understanding dealership workforce dynamics. His ongoing work with the NADA workforce study has provided invaluable insights into automotiv…

This week we start off by talking about the election. Then we do our best to pivot to our normal content of Hearthstone! Mostly? We're still pretty bummed so its a lot of gallows humor but hopefully you can relate. Logo Created By: Nate Wolfe. Modifications by Gingersaurous Theme Song By: Se7enist. https://open.spotify.com/artist/5kmsQa4jBfiUwWLqOp…

Steve Greenfield is the General Partner of Automotive Ventures, a company focused on investments in automotive technology. With decades of experience in the automotive retail space, Steve is also the author of The Future of Automotive Retail, where he explores industry trends and advises dealers on navigating the technological changes reshaping aut…

This week the Blizzlet crew talk about the new pre-release Tavern Brawl and the areas of fun and the areas that could use some improvements. We also discuss how we want to giveaway our pre order bundles and.... THATS IT?! That can't be it? The episode is an hour long! How is that it?! Logo Created By: Nate Wolfe. Modifications by Gingersaurous Them…

Euwart Anderson is the driving force behind Vehlo’s impactful footprint in the automotive industry. With a robust background that includes finance, SaaS for various industries, and a keen focus on enhancing dealership operations, Euwart’s leadership has positioned Vehlo at the cutting edge of fixed ops innovation. Since joining Vehlo four years ago…

This week the gang just wraps up their theorycrafting for The Great Dark Beyond and we want to talk about all the cards we played! It's a pretty dang cool expansion! Or at least... we think so! Logo Created By: Nate Wolfe. Modifications by Gingersaurous Theme Song By: Se7enist. https://open.spotify.com/artist/5kmsQa4jBfiUwWLqOp64GX? You can buy mer…

You know that feeling when you meet someone who’s been in the industry for years and yet their passion burns just as brightly as day one? That’s exactly what happened in this episode with the incredible Sandy Angello, Vice President and Dealer Operator of Pohanka Automotive Group, and the rising star, Katrina Ness, from Northwood University. 👉 Regi…

This week there are dozens of cards revealed so... what do we do? We talk about five of them. Yup a whole five of them. What did you expect we're Blizzlet. Logo Created By: Nate Wolfe. Modifications by Gingersaurous Theme Song By: Se7enist. https://open.spotify.com/artist/5kmsQa4jBfiUwWLqOp64GX? You can buy merch here: https://blizzlet.myspreadshop…

What happens when a seasoned automotive titan like Mike Maroone looks at the future of car dealerships? How do rising costs, electric vehicle (EV) challenges, and cutting-edge technologies redefine the dealership landscape? In this engaging episode, Mike Maroone, Chairman of Maroone USA, shares his insights on what it takes to thrive in a rapidly e…

This week a new expansion is announced The Great Dark Beyond! Annnd Stormraige... is not happy about it? He really does earn the second half of this name. We introduce our scale for cards this expansion (perhaps?), we talk about patch 30.6 and BREIFLY mention the amazing BGs update. Logo Created By: Nate Wolfe. Modifications by Gingersaurous Theme …

Derek Simonds is the Executive Vice President Automotive at NUMA, a company that’s truly revolutionizing the way dealerships operate with Generative AI. I’m talking about AI that doesn’t just help run the business but transforms customer experience, builds lasting relationships, and boosts performance across the board. You’ll hear us get into how A…

This week its just the Storm and Smarms show as the two of them make bad choices like... record in the middle of the afternoon? And attempt to talk some form of Hearthstone and fail wildly. So instead we talk about the hottest cards in Hearthstone? Logo Created By: Nate Wolfe. Modifications by Gingersaurous Theme Song By: Se7enist. https://open.spo…

Anthony Blubello is the Parts Director at BMW and Mini of West Chester, Pennsylvania. He has become an influential figure in the automotive parts industry, thanks to his innovative approach, dedication to e-commerce, and unwavering commitment to providing top-notch customer service. From humble beginnings, Anthony’s career trajectory is a testament…

This week we continue to celebrate the badass women of Hearthstone month by having a perrenial guest of Edelweiss join us! We talk about the latest patch notes and honestly... we might be a solid 85% Hearthstone this week its is pretty wild. Logo Created By: Nate Wolfe. Modifications by Gingersaurous Theme Song By: Se7enist. https://open.spotify.co…

Andrew Wright, with a career spanning over 25 years in the automotive industry, is the dynamic force behind Vinart Dealerships' growth and innovation. As a second-generation dealer, Wright has expanded his influence beyond the dealership floor to significant roles such as the Chairman of the Hyundai Dealer Council. His visionary leadership is marke…

This week... there is just so little news. So... we REALLY lean into the "sometimes not" section. Also Stormraige didn't get his usual editing done so... enjoy it raw! Wait I didn't mean it like that. I also didn't NOT mean it like that though.... ;) Logo Created By: Nate Wolfe. Modifications by Gingersaurous Theme Song By: Se7enist. https://open.s…

Don Andres is the President of Auto SCT Consulting and Training and the author of Why Service Departments Fail to Grow. With decades of experience in fixed operations, Don has worked with countless dealerships across the country to refine their service departments, improve performance, and increase profitability. His passion for leadership training…

This week we welcome special guest Mae for our Badass Women of Hearthstone week 2! Mae is a blind gamer who is also one of the best rogue players in Diablo 4 and a consistent standard/wild legend gamer. We talk about the mini set, we talk about accessibility concerns and so much more. It's a truly eye opening interview and really quite a pleasure. …

In this episode, I’m thrilled to sit down with Andy Baldassarre, the Director of Marketing and Training at BG Products, Inc. Known for their industry dominance and relentless pursuit of excellence, BG Products continues to set the bar high. If you’re in the automotive industry or manage a dealership, you’ll want to hear what Andy has to say about t…

We finally get to kick off the badass women of Hearthstone month with a delightful frequent guest HapaBear. An absolute delight. We discuss a LITTLE bit on the announcement of the mini set, and the other patch notes, but mostly we just talk about Hapa and have a good time. Classic Blizzlet am-I-right? All proceeds from our patreon this month will g…

In this episode, I had the pleasure of sitting down with Maureen Martin, Vice President of Strategic Alliances, and Trevor Shannon, Product Manager at Dynatron Software, to discuss the pressing challenges and lucrative opportunities within fixed operations. Dynatron, a name synonymous with driving dealership profitability, has been instrumental in …

This week we talk almost EXCLUSIVELY Battlegrounds... but in the way that only Blizzlet can. Have you ever wondered how to both buff and nerf ancestral automatons? We figured it out. Logo Created By: Nate Wolfe. Modifications by Gingersaurous Theme Song By: Se7enist. https://open.spotify.com/artist/5kmsQa4jBfiUwWLqOp64GX? You can buy merch here: ht…

In this episode, I’m joined by two industry heavyweights, Dennis McGinn, Founder of Rapid Recon, and Josh DeYoung of Velocity Automotive - Driven by Vehlo. Together, we dive deep into one of the most pressing challenges facing dealerships today: margin compression. As dealerships across the country grapple with shrinking margins, this conversation …

This week we actually talk Hearthstone... like a LOT of it. We talk about all the new trinkets and we suggest you play NOW before anything gets "balanced" It's a ton of fun. Try it out. Logo Created By: Nate Wolfe. Modifications by Gingersaurous Theme Song By: Se7enist. https://open.spotify.com/artist/5kmsQa4jBfiUwWLqOp64GX? You can buy merch here:…

What if the key to maximizing your dealership’s profitability was hidden in your warranty claims process? In this episode we have the pleasure of speaking with David Reinicke, the President of Automotive Warranty Network (AWN). AWN has been a cornerstone in the automotive industry, providing top-notch warranty claims management services to dealersh…

This week we have a BUNCH of news to talk about so what do we naturally talk about? HALLOWEEN PREPARATIONS! Yes I too am very bummed about this, but alas we are what we are. We do EVENTUALLY talk about other stuff like the newest patch and of course the introduction of Trinkets in Battlegrounds! Logo Created By: Nate Wolfe. Modifications by Gingers…

What if the secret to success in Fixed Ops wasn’t just in the latest technology, but in the way we connect and communicate with our customers? How does turning the camera around—literally—transform the way we do business? As the automotive industry continues to evolve, so must our approach to customer service and employee engagement. This episode d…

This week we talk about the many buffs and nerfs being hinted at! Are they live already? Yes! Were we right about a single buff? No I don't think so. But trust us... they SHOULD have listened to what we had to say. Logo Created By: Nate Wolfe. Modifications by Gingersaurous Theme Song By: Se7enist. https://open.spotify.com/artist/5kmsQa4jBfiUwWLqOp…

Dale Smith is a seasoned Training Program Manager and BG University Instructor at BG Products, Inc. With extensive experience in automotive service training, Dale has played a vital role in advancing the standards of customer service and operational efficiency across the industry. His work at BG University focuses on equipping service professionals…

This week we actually talk a decent amount of Hearthstone! We start off with a bang and we recorded this LATE so we get a lot loopy real fast. We talk about Citizen Sleeper, what we've been playing in Hearthstone, and we HEAVILY criticize the statement from the Hearthstone PR team. Song Discussed by JustaGuy: https://www.youtube.com/watch?v=_-jG25K…

Allie Peters is a dynamic leader in the automotive industry, currently serving as the Vice President of Service Operations for Cavender Auto Group. With over 13 years of experience, Allie has a unique path that started with a degree in communication and psychology and led her to become one of the most respected figures in her field. Recognized as o…

This week Stormraige, Smarms, and Lore talk about their first few days playing with Peril's and Paradise. Warcraft team has uninionized, Demon Hunter is good, and we talk about how important it is to earn your keep. Most of the episode is actually spent talking about... Hearthstone? Hard to imagine but true. Logo Created By: Nate Wolfe. Modificatio…

How can accurate appraisals transform your dealership’s profitability? Are you leveraging fixed ops to maximize your margins? In this episode we dive deep into these critical questions with Micah Tindor, Senior Director of Strategic Planning at Cox Automotive, Kelley Blue Book Instant Cash Offer. Micah Tindor is a seasoned expert in strategic plann…

This week the crew had just wrapped up their theorycrafting streams and we talk (mostly) about it! Stormraige also... goes off pretty hard on late stage capitalism. So there is going to be just a bit of bummers before we go into the fun stuff! But we promise there is a LOT of fun stuff! Also... Interested in a pre order bundle courtesy of Blizzard …

Tiffany Peeler is the Vice President of Sales and Operations at Brooke.ai. With a deep understanding of the automotive industry, Tiffany leads the charge in integrating advanced digital voice assistant technology into service scheduling. Her insights and experience have been instrumental in developing Brooke.AI 2.0, a tool that promises to enhance …

This week we have an ENERGY in the room as Ted, Stormraige, and Smarms are all in physical proximity of one another... so we just FEAST on it while Lore has to deal with us from a distance. Smarms tries to win the podcast, Lore help Stormraige right the ship, Ted gives praise to Steve Irwin, and Stormraige... doesn't succeed at much. Also we have a…

Aaron Watters is the visionary President of OEM Interactive, a purpose-driven fixed ops digital marketing agency. With a career spanning decades, Aaron has dedicated himself to creating environments where both employees and partners thrive. His latest venture, FixedOpsJobs.com, is a testament to his commitment to solving industry challenges and fos…

This week Smarms is on vacation so Stormraige is joined by OlTeddo and Lore as we talk about Anomalies, and the Warlock Cards for Peril's in Paradise! Logo Created By: Nate Wolfe Theme Song By: Se7enist. https://open.spotify.com/artist/5kmsQa4jBfiUwWLqOp64GX? You can buy merch here: https://blizzlet.myspreadshop.com/all…

What makes a successful automotive service department? How do industry leaders stay ahead of the curve in a rapidly evolving market? Join me, Ted Ings, as I dive deep into these questions and more with two remarkable guests Ed Roberts who is the Chief Operating Officer at Bozard Ford Lincoln, and Damon Egan Serving as the Service Manager at Sherwoo…

This week its just Smarms and Stormraige as we talk about her new drink concoction, cream coconut, the upcoming balance changes, and some new cards from Perils In Paradise! Logo Created By: Nate Wolfe Theme Song By: Se7enist. https://open.spotify.com/artist/5kmsQa4jBfiUwWLqOp64GX? You can buy merch here: https://blizzlet.myspreadshop.com/all…

David O’Brien is a visionary in the automotive service industry, with a rich history of innovation and leadership. As the Co-Founder and Board Chairman of Quantum5, he has been instrumental in reshaping how dealerships approach service operations, customer retention, and team collaboration. His experience spans from being part of the legendary Pat …

There's a brand new expansion announced Peril's In Paradise! But don't worry... we don't really talk about it much. Well we do... But not until around the 30 minute mark. There's a lot of news and we actually cover... most of it? It's pretty wild! (Yes I know its Standard) Logo Created By: Nate Wolfe Theme Song By: Se7enist. https://open.spotify.co…

Anne Lister is a seasoned Service Manager at Williams Auto Group with over 12 years of experience in the automotive industry. Before joining Williams Auto Group, Anne spent 15 years in personal lines insurance. Her journey into the automotive sector was unexpected, but she quickly found her passion for fixed operations. Anne is known for her dedica…

This week Smarms is finally back and joins us while her body... well she makes some choices. Lore makes a case for Illidan being the biggest DILF and Stormraige regrets his whole podcast. Logo Created By: Nate Wolfe Theme Song By: Se7enist. https://open.spotify.com/artist/5kmsQa4jBfiUwWLqOp64GX? You can buy merch here: https://blizzlet.myspreadshop…

Rob Leary is the Director of Sales at BG Products, Inc., where he oversees a robust network of over 800 representatives across North America. With extensive experience in the automotive industry, Rob brings invaluable insights into maximizing dealership profits through innovative warranty analysis solutions. Today, we delve into an essential yet of…

This week Lore, Stormraige, and OlTeddo have wonderful and conversation about: A wheel of stealing, Google Maps, Twist (but not twist), The new Destiny Expansion (CAUSE ITS THE PICK DUH DUH DUH of Destiny), Then Actual twist and we end with some wonderful card talk! Logo Created By: Nate Wolfe Theme Song By: Se7enist. https://open.spotify.com/artis…

How can technology bridge the trust gap between dealerships and customers? What role does flexibility in digital retailing play in modern automotive sales? Can technology truly revolutionize the fixed ops experience? In today's episode, we sit down with Kerri Wise Chief Marketing Officer at AutoFi and President of Women of Color Automotive Network …

This week Stormraige, Teddo, and Lore talk about the most recent balance patch, the newest Twist patch notes and all the things! Well some of the things. Definitely Mad Max Furiosa was that something? Oh we also reveal Smarm's Tattoo! Logo Created By: Nate Wolfe Theme Song By: Se7enist. https://open.spotify.com/artist/5kmsQa4jBfiUwWLqOp64GX? You ca…

How do you transform service advisors into confident, customer-centric professionals? What can a simple walk-around reveal that might save lives? In this special episode, I, Ted Ings, have the pleasure of hosting Mike "Mikey B" Bauer, Corporate Trainer at BG Products, Inc. Mikey B brings a wealth of knowledge and experience, transforming the landsc…