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Welcome to the Delighted Customers Podcast, your go-to resource for practical insights and thought leadership in enhancing customer experiences. Recently ranked in the top 20 on Apple’s Management charts in the US, we bring you discussions with top experts aimed at empowering leaders to elevate customer experience.
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Zestful Aging

Nicole Christina

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How can we age with zest, courage and vibrance? How can we tackle the challenges of aging--including ageism-- with awareness and skill? Nicole Christina, a psychotherapist of more than 30 years, interviews culture changers from all over the world and of every persuasion–including Python hunters in the Everglades and Hospice workers at San Quentin Penitentiary. Her topics have a humanitarian theme and are typically off of the mainstream. An expert interviewer and author of "Not Just Chatting: ...
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Your Transformation Station

Gregory Favazza: Veteran, Host, Leadership Expert

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Unlock the secrets of workplace success with the Industrial and Organizational Psychology Podcast. Join leadership expert Greg Favazza as he reveals how psychological insights connect to real-world leadership. Discover the dynamics that drive performance, culture, and success—and learn how to lead with confidence.
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This podcast is part of my vision to see our children and youth prepared for life during their education, and not just to make a living. A holistic upbringing involves efforts from parents, teachers, the education system as well as the children. Each episode would be a step in this direction.
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We cover the science-based evidence behind social and emotional learning (for schools) and emotional intelligence training (in the workplace). Our podcast provides tools, resources and ideas for parents, teachers and employees to improve well-being, achievement and productivity using simple neuroscience as it relates to our cognitive (the skills our brain uses to think, read, remember, pay attention), social and interpersonal relationships (with ourselves and others) and emotional learning ( ...
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Beyond Chronic Burnout

Carole Jean Whittington, Burnout Researcher at Whittington Well-Being

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How to Get Out of Chronic Exhaustion & Stress! Tired of the same old self-care advice with ZERO ways to make it work for you? Join us as we make nourishing your passions & dreams light & easy WITH the step by step to guide you along the way. Say goodbye to chronic exhaustion & burnout for good—let's play, have fun, and master your Optimum Steady State together! Maslach's Burnout Inventory ONLY looks at 3 areas of burnout and that doesn't serve those of us who are also Autistic, ADHD, Dyslexi ...
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Twice-weekly conversations with top executives and thought leaders at the intersection of business, technology, and innovation. Each episode of Technovation explores the technology trends that are transforming business, and the leaders driving digital change inside their organizations. Produced by Metis Strategy and hosted by firm President Peter High, Technovation is the premier podcast for IT and technology professionals with the largest collection of interviews with elite CIOs, CTOs, and ...
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www.DogCastRadio.com We seek to cover anything and everything dog related. We profile dog breeds, have interviews with dog owners, breeders and others connected with dogs. We have training tips from professional dog trainers, from the basic to the impressive party piece trick. For younger listeners we have Puppy Play Time, with items of interest for them, competitions and training tips too. We have news, Buddy's diary, website reviews and more.
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Have ever wanted to say things to your mother, or a loved one, but didn’t have the courage to do so? Well, you're not alone. Hey there, I'm Susan Gibson, and I'm thrilled to welcome you to my podcast, "Finding Forgiveness - A Family Fairy Tale." In this deeply personal podcast, I invite you to join me on an extraordinary journey of self-discovery and healing. Over the span of five decades, I walked the path of finding forgiveness with my mother, a journey that led me to profound insights abo ...
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Mommy On the Move

Mommy On the Move - Tierra Haynes

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This podcast is my unfiltered perspective filled with very honest and very real pitfalls, peaks, and the beautiful mom moments in between, because that’s what motherhood is – finding the beauty in the chaos! I don’t have all the answers, Sway! But I do have the truth, and I can’t wait to share mine with you! After all, life doesn’t come with a manual, it comes with a M.O.M.
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Leadership may come with a list of privileges. However, many often discover that being on top is somewhat lonely and challenging. Without knowing how to perform with intentionality, your team may see you as distant and too hard to reach. This disconnect will adversely affect any team, causing it to underperform and under-deliver. Welcome to The Intentional Leader, the podcast dedicated to transforming good leaders into great ones. In this show, we focus less on the theoretical aspect of lead ...
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show series
 
918: To create stronger alignment between technology and business objectives, farm-to-fork cooperative Land O’Lakes is embracing Fusion Teams, which combine deep technical expertise with business insights to anticipate needs, innovate faster, and deliver more tailored solutions. In this episode of Technovation, host Peter High interviews Land O’Lak…
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Seth is a legendary thinker and marketer known for challenging conventional wisdom. In this episode, he dives into his latest book, This is Strategy, offering fresh perspectives on how to craft and execute a powerful strategy in today’s fast-changing world. Beyond just strategy, Seth explores the crucial connection between strategy and customer exp…
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In Episode 176, we welcome Dr. Summer Watson, a High-Performance Coach, Psychologist, Military Spouse, and the visionary founder of KORE Women. Dr. Watson's extensive work in leadership development, mentorship, and community building has empowered countless individuals and organizations to thrive. In this episode, she shares practical and transform…
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In this empowering episode of Beyond Chronic Burnout, host Carole Jean Whittington is joined by Abby Calabrese, a strategist and consultant who specializes in helping high-achieving professional women manage and prevent burnout. Abby shares her personal journey from the corporate finance world to the demanding startup environment, revealing the emo…
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917: In his newest book This is Strategy, renowned author and marketing thought leader Seth Godin provides a detailed framework for developing an effective strategy and challenges the way strategy is approached across industries. In this episode, Peter High sits down with Seth to explore the critical difference between strategy and tactics, offerin…
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SPaMCAST 834 features our essay titled Battling The Walls Of Denial. The essay begins: One of the problems change agents face is promoting change when individuals, teams, and even organizations fail to recognize how their behavior hurts them and therefore don’t see the need for change. In these circumstances, you often hear fatalistic rationalizati…
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Are you as confused as I am about what to do to prevent Dementia? Are you considering buying the supplements made from jellyfish advertised on TV? Well we get the straight story from a researcher and clinician who is an expert in Dementia. Dr. Mitchell Clionsky is the co-author of “Dementia Prevention: Using Your Head to Save Your Brain” and he’s g…
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916: The ways customers interact with retailers and other organizations have vastly changed in recent years, and the pet care industry is no different, leveraging technology to deliver personalized, efficient experiences for pet parents. In this episode of Technovation, Peter High interviews Greg Fancher, Executive Vice President of IT and Chief In…
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Raj Sivasubramanian has served as a CX leader in great brands like AirBnB, eBay, Verint, and Bain and now leads the journey management practice at QuestionPro. He's a Professor of Practice at Michigan State University in the CXM Masters of Science Degree program. He’s worked with some of the most successful brands and joined us to share insights ab…
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In this episode of Beyond Chronic Burnout, we sit down with Stephanie Kaiser, founder of Say More, to discuss her personal journey through burnout while navigating the male-dominated world of finance. Stephanie shares how her experience in high-stress corporate environments led to the creation of her platform, Say More, a virtual community focused …
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915: Consumer insights are the lifeblood of any company, enabling them to optimize product availability, personalize marketing, and enhance customer experiences through direct-to-consumer channels and loyalty programs. In this episode of Technovation, Peter High interviews John Gigerich, Chief Information Officer of Keurig Dr Pepper. John shares in…
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SPaMCAST 833 features our interview with Brian Vallelunga, founder & CEO at Doppler. Brian and I discuss the importance of managing secrets. Brian states, “Secrets are the keys to the kingdom.” Today any organization that does not secure the data they manage is asking for trouble (with a capital T).. Brian Vallelunga is the Founder and CEO of Doppl…
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914: The shift towards cloud computing has accelerated with the rise of artificial intelligence (AI), and venture capital firms like Bessemer Venture Partners have taken notice. In this episode of Technovation, host Peter High interviews Mary D’Onofrio, partner at Bessemer, who leads investments in cloud software and emerging technologies. Mary dis…
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Customer Experience Management takes on an entirely different context when you or a loved one gets a cancer diagnosis. As you'll hear from my guest on this episode, the healthcare system is broken in many ways. UNC is starting with a better way to listen. Loretta Muss, coordinator of the Patient and Family Advisory Council (PFAC) at the North Carol…
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In this enlightening episode of Beyond Chronic Burnout, we sit down with Bridgette Hamstead, neurodiversity consultant, educator, and executive director of Fish in a Tree, to discuss the intricate relationship between burnout and neurodiversity. Bridgette opens up about her personal journey through autistic burnout, shedding light on her struggles …
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In this episode of Beyond Chronic Burnout, host Carole Jean Whittington explores the transformative power of community support in reducing stress and preventing burnout. Drawing from her global well-being research and personal experience as an Autistic ADHD individual, Carole Jean shares 10 key ways that community can boost your emotional health, i…
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913: In this episode of Technovation, host Peter High interviews Aaron Gwinner, Senior Vice President and Chief Information Officer of Reynolds American. Aaron discusses the company’s ambitious goal to reduce the health impact of its products by transitioning customers away from traditional cigarettes to lower-risk alternatives like vaping. He expl…
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SPaMCAST 832 is a later summer-early fall rerun! In July 2019, SPaMCAST 550 premiered. The cast included an essay titled, Intertwining Conway’s Law And Agile and an episode of the QA Corner with Jeremy Berriault. Jeremy discussed the differences between test engineers and testers. These topics are favorites of mine, so…while I am hiking and camping…
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Are you one of those women who would rather talk about sex than money? Midlife women can put their heads in the sand about their financial future, and it’s to our detriment. I know for myself money brings up a lot of anxiety. Will I have enough to retire? What about long term health needs? Ruzanna Queenan helps women who live life to the fullest gr…
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912: The fusion of IT transformation and AI is revolutionizing how businesses leverage technology to drive growth and innovation. In this episode of Technovation, Peter High speaks with Satya Jayadev, CIO of Skyworks Solutions, a global leader in high-performance analog semiconductors that power the wireless revolution. Satya shares insights into h…
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Cyndi Lyon is the VP of Customer Experience and Strategy at Otava. She's a Certified Customer Experience Professional and earned her Master of Science in Customer Experience Management from Michigan State University. In this episode, she broke down some of the key barriers that get in the way of building a successful customer experience management …
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"What if the words you needed most in your darkest moments could finally be heard? This episode dives deep into the power of healing through storytelling, community, and self-leadership." In Episode 171 of Beyond Chronic Burnout, we're honored to sit down with Rasie Bamigbade, author, leadership coach, and book mentor, to explore her upcoming memoi…
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In today’s episode, we dive deep into coaching culture with Susan Britton, founder and CEO of the Academies of Coaching. With a neuroscience-informed approach, Susan has trained thousands of coaches worldwide. We’ll explore her fascinating journey from a small-town farm girl to a global leader in coaching. Plus, you'll hear practical insights on le…
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911: In financial services, automation and AI are transforming risk management, streamlining compliance, and enhancing customer experiences for greater efficiency. In this episode of Technovation, Peter High interviews Jason Strle, Chief Information Officer of Discover Financial Services. Jason discusses Discover’s unique position as one of the fir…
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SPaMCAST 831 features our essay, Cracking Groupthink - Solutions When Balancing Urgency and Importance. Issues occur when groupthink affects the balance between urgency and importance in decision-making. This leads to inefficiencies, risk aversion, and misaligned priorities. The key challenge is that groups tend to perceive urgency and importance d…
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Welcome back to Season 12 of the Neuroscience Meets Social and Emotional Learning podcast! In episode 345, we continue our 18-week self-leadership series based on Grant Bosnick's tailored approaches. This week, we dive into Chapter 15, exploring the neuroscience of relationships and authenticity. We revisit key insights on relationship-building fro…
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Jeremy and I will host a 4-session book club to discuss Mastering Work Intake (4 sections => 4 sessions!) beginning October 18th. We are looking forward to a great set of conversations! Join us by registering on Maven. Use the QR code below at or follow the link - Note: We are charging a nominal $1 fee, which Maven requires. Participation in the bo…
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910: Biopharma companies have adapted their business and technology strategies to address the decreased demand for COVID-19 vaccines, shifting towards a more predictable, seasonal market. In this episode of Technovation, Peter High speaks with Brad Miller, Chief Information Officer of Moderna. Brad shares how Moderna is harnessing cutting-edge tech…
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One of the major problems that data visualization solves is the need for quick and clear communication of complex insights, particularly to time-constrained executives. It’s about storytelling with data…but how? With her extensive expertise in data analytics and digital transformation, Katie Manty, a professor at Michigan State University’s Custome…
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In this episode, we’re joined by Dr. Roseann Cappana-Hodge, a trailblazer in the field of mental health and the founder of Dr. Roseann, LLC and The Global Institute of Children’s Mental Health. Dr. Roseann is known for her science-driven solutions that promote brain calmness, helping families create happier, healthier environments. Together, we div…
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909: According to MIT’s Center for Information Systems Research (CISR) Senior Research Scientist and Chairman Peter Weill, “real-time business” refers to an organization’s ability to make decisions, respond to customer needs, and manage operations instantly using up-to-date data and technology to drive efficiency and outcomes. In this episode of Te…
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