From Networks to Customers: AI Drives Telecom’s Digital DNA

Zinnov Podcast - Intelligent Automation series

As legacy infrastructure is on the decline, how are AI, automation, and generative technologies propelling the Telecom sector into a digital-first future? Hriday Ravindranath, Chief Digital Officer, Orange Business Services and Sameet Gupte, CEO of evoluteIQ explore telecom’s technology-fueled industry transformation with Prankur Sharma, Principal at Zinnov.

The episode explores the technologies and techniques that are driving greater efficiency as business models, product mixes, and costs evolve. Learn how advances in automation, analytics, and Generative AI can optimize networks, reinvent customer service, and unlock new value. Sameet and Hriday also discuss overcoming digital transformation’s toughest barriers around people, culture, and change management, outlining automation strategies that balance innovation with practical integration into existing IT landscapes. For Telecom CIOs and decision makers, this timely podcast provides an inside perspective on riding the digital wave with a focus on adoption, simplicity, and human-centered design.