Banking On Automation - How RPA Is Elevating Customer Experience In The Banking Sector Zinnov Podcast - Intelligent Automation Series podcast

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Tech MBA Business Zinnov

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Banking on Automation - How RPA is elevating customer experience in the Banking sector

2+ y ago 21:58

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Contenido proporcionado por Zinnov. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente Zinnov o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.

In this next episode of the Zinnov Podcast - Hyper Intelligence Automation series, Dushan Garg, Engagement Manager, Zinnov, chats with Laura Hendrix, SVP, Director - Robotic Process Automation (RPA) and Process Improvement at First Horizon Bank about how Automation has transformed the Banking industry, not only accelerating growth, but changing the very nature of customer experience. Laura explains how the pandemic has streamlined the functions performed by Automation and made banking more personal. Through anecdotes, she details her career in Automation and how learning and curiosity should be key.

She also touches upon how talent can stay relevant alongside Automation, the current need for upskilling and reskilling, especially as technology adoption accelerates, and how Automation will be key in delivering customer, partner, and employee experience. Listen to this episode for the answers to these relevant questions.

… continue reading

24 episodios

#Tech #MBA #Business #Zinnov

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Banking on Automation - How RPA is elevating customer experience in the Banking sector

Zinnov Podcast - Intelligent Automation series

published 2+ y ago

Compartir

MP3•Episodio en casa

Contenido proporcionado por Zinnov. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente Zinnov o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.

In this next episode of the Zinnov Podcast - Hyper Intelligence Automation series, Dushan Garg, Engagement Manager, Zinnov, chats with Laura Hendrix, SVP, Director - Robotic Process Automation (RPA) and Process Improvement at First Horizon Bank about how Automation has transformed the Banking industry, not only accelerating growth, but changing the very nature of customer experience. Laura explains how the pandemic has streamlined the functions performed by Automation and made banking more personal. Through anecdotes, she details her career in Automation and how learning and curiosity should be key.

She also touches upon how talent can stay relevant alongside Automation, the current need for upskilling and reskilling, especially as technology adoption accelerates, and how Automation will be key in delivering customer, partner, and employee experience. Listen to this episode for the answers to these relevant questions.

… continue reading

24 episodios

#Tech #MBA #Business #Zinnov

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