S1E19 - Customer Success in Tech

Zicklin GCMC Podcast

Episode Notes

What does someone in a Customer Success role do at a tech company?

Customer Success departments are on the rise, as tech companies look to take a more proactive approach to relationship and account management. Customer Success professionals are often the intermediary between sales and the customer, ensuring customer needs are continuously met by the company.

In this podcast, MBA alum Bobby Koch (MBA '20) speaks with a group of students about his role as a Customer Success Manager at Adobe, as well as other topics including:

• The importance of being customer-facing
• How building relationships is a key to success in life and work
• Empathy is the path to uncovering real problems

The episode is hosted by Justyn Makarewycz, Associate Director of Employer Relations at the GCMC (https://www.linkedin.com/in/justyndm/). To connect with the GCMC, email us at [email protected] to schedule an appointment. Thank you for listening!