S4E8 An Interview with Jesse Gaskin, HCD and Patient Experience Lead, Kaiser Permanente Northern California

What is UX?

Jesse Gaskin serves as a Co-Program Director for the Design Leaders Council of The Conference Board. In addition to his work with The Conference Board, Jesse is a patient experience and human-centered design lead at Kaiser Permanente who specializes in using human-centered design to develop and launch new care experiences. His hybrid background in design thinking and business enables him to develop products and services that solve real customer needs while balancing organizational capabilities. He has worked with start-ups and Fortune 500 companies primarily in health care and financial services. Over the last 12 years, he has been involved in nearly every aspect of the design process, from pixel to platform, from designing mobile apps to identifying new product opportunities to launching new businesses. In his current role, he leads interdisciplinary teams in defining, designing, and delivering products and services that are desirable, feasible, and viable. He holds an MBA from the Stuart School of Business and a Master of Design from the Institute of Design at the Illinois Institute of Technology in Chicago, as well as a BFA in Graphic Design from San José State University in California.

In this episode, we talked about:

• Jesse’s role in Kaiser Permanente
• Strategic thinking for designers
• How Jesse started in design
• Jesse’s consulting business
• How did Jesse get into the healthcare industry?
• Jesse explains why designers are ideal to work in healthcare
• Jesse as the Program Director at Design Leaders Council
• And MUCH MORE!

Links and Resources

Discovery Design: Design Thinking for Healthcare Improvement

https://healthy.kaiserpermanente.org/front-door

https://www.conference-board.org/us/

Connect with Jesse