))
AI for Employee Experience: Should we welcome our robot overlords?
Manage episode 429588299 series 3005329
Contenido proporcionado por Verint. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente Verint o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.
Episode 5 with David Singer (Global Vice President, Go-To-Market Strategy at Verint) focuses on the impact of AI on employee experience. In particular, how could AI be used to help with evaluating performance and compliance for career advancement?
Drawing on David’s decades of expertise, we delve into the practical applications of AI for the everyday agent experience. Join us as we explore the use of bots and automation, from alleviating the more repetitive and tedious parts of a CX role to supporting the careers of its human colleagues with unbiased performance reviews and assessments.
To take a sci-fi analogy, it’s not about robot overlords, it’s more like having Commander Data on the bridge to help your CX boldly go where it’s never gone before!
23 episodios
Compartir
