The Lack Of Hospitality Is Costing Your Business Millions

Unexpected Perspectives

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6M ago 1:03:55

MP3•Episodio en casa

Welcome back to another episode of Unexpected Perspectives! Join Mark Segelov in a conversation with Bebe Oladipo, Head of IT Programme Management and Information Security at the Azzurri Group, as they explore how hospitality impacts business success.

Key Topics Covered:

- Hospitality's Business Impact: Learn how customer-centric operations drive financial success in businesses.

- Evolving Service Standards: Discover how service standards adapt to changing preferences and legal requirements.

- Customer Engagement and Feedback: Explore the role of digital platforms in gathering valuable customer feedback for continuous improvement.

- Training for Service Excellence: Understand the importance of comprehensive training programs for ensuring consistent service quality.

- Internal and External Service Cultures: Uncover parallels in maintaining high service standards for internal teams and external customers.

- Leadership's Role in Service Orientation: Gain insights into how leadership fosters a customer-centric culture and supports frontline service teams.

Discover practical strategies for enhancing service excellence and fostering a customer-centric mindset in your business. Listen to the full episode for valuable insights on the intersection of hospitality and business success!

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