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The Lack Of Hospitality Is Costing Your Business Millions
Manage episode 413873683 series 3550635
Welcome back to another episode of Unexpected Perspectives! Join Mark Segelov in a conversation with Bebe Oladipo, Head of IT Programme Management and Information Security at the Azzurri Group, as they explore how hospitality impacts business success.
Key Topics Covered:
- Hospitality's Business Impact: Learn how customer-centric operations drive financial success in businesses.
- Evolving Service Standards: Discover how service standards adapt to changing preferences and legal requirements.
- Customer Engagement and Feedback: Explore the role of digital platforms in gathering valuable customer feedback for continuous improvement.
- Training for Service Excellence: Understand the importance of comprehensive training programs for ensuring consistent service quality.
- Internal and External Service Cultures: Uncover parallels in maintaining high service standards for internal teams and external customers.
- Leadership's Role in Service Orientation: Gain insights into how leadership fosters a customer-centric culture and supports frontline service teams.
Discover practical strategies for enhancing service excellence and fostering a customer-centric mindset in your business. Listen to the full episode for valuable insights on the intersection of hospitality and business success!
Connect with Mark:
LinkedIn: https://www.linkedin.com/in/mark-segelov/
X: https://twitter.com/marksegelov
TikTok: https://www.tiktok.com/@marksegelov
Website:www.marksegelov.com
7 episodios
Manage episode 413873683 series 3550635
Welcome back to another episode of Unexpected Perspectives! Join Mark Segelov in a conversation with Bebe Oladipo, Head of IT Programme Management and Information Security at the Azzurri Group, as they explore how hospitality impacts business success.
Key Topics Covered:
- Hospitality's Business Impact: Learn how customer-centric operations drive financial success in businesses.
- Evolving Service Standards: Discover how service standards adapt to changing preferences and legal requirements.
- Customer Engagement and Feedback: Explore the role of digital platforms in gathering valuable customer feedback for continuous improvement.
- Training for Service Excellence: Understand the importance of comprehensive training programs for ensuring consistent service quality.
- Internal and External Service Cultures: Uncover parallels in maintaining high service standards for internal teams and external customers.
- Leadership's Role in Service Orientation: Gain insights into how leadership fosters a customer-centric culture and supports frontline service teams.
Discover practical strategies for enhancing service excellence and fostering a customer-centric mindset in your business. Listen to the full episode for valuable insights on the intersection of hospitality and business success!
Connect with Mark:
LinkedIn: https://www.linkedin.com/in/mark-segelov/
X: https://twitter.com/marksegelov
TikTok: https://www.tiktok.com/@marksegelov
Website:www.marksegelov.com
7 episodios
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