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Swiderski Equipment - Turning Technicians into Customer Advocates and Inspections into Cash
Manage episode 300320277 series 2872089
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In this episode, you’ll hear from Mark Kanarowski (Parts and Service Manager), Kate McDonald (Service Manager), and Kurt Kohn (Service Manager), at Swiderski Equipment to learn how they are training their technicians to be their best customer advocates through the use of machine inspections, regularly turning $200 fixes into $9,000 repairs.
Swiderski Equipment represents New Holland Ag and CE, Massey Ferguson, Gleaner, Bobcat, and Kioti brands with 5 locations in Wisconsin. Their headquarters is in Mosinee, Wisconsin.
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