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Creating Ambassadors of Experience: The Transformation of Tour Guides
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Contenido proporcionado por Kyle Harbour. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente Kyle Harbour o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.
Do you know what turns an ordinary tour into an extraordinary one? The tour guide! Join us as me as I unfold my expertise on nurturing top-tier tour guides, starting from selecting the right candidates to polishing their skills for an unforgettable tour experience. I believe that an exceptional guide serves as a natural advocate for your brand, business, and destination - and in this episode, we'll tell you why. Discover the significance of communication and sales training and learn how to conduct effective training tours to hone their abilities.
Ever thought of having your own consistent tour education platform? Learn how combining in-person and online training in a well-structured platform can revolutionise your business. Enhancing the consistency of customer experience not only fosters positive word-of-mouth marketing but also empowers your tour guides to inject their unique personality into the tour. So tune in and get ready to transform ordinary guides into ambassadors of unforgettable experiences.
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