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90. Building a Service Management Office: Lessons from JAMF's Journey on Ticket Volume Podcast
Manage episode 450223744 series 3345466
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In this episode of Ticket Volume, Matt Beran reconnects with the team behind JAMF’s Service Management Office (SMO) to explore their journey and success stories! Featuring insights from Melissa Dunham, Senior Director of IT Support and Services, along with Kyle Carlson and Minta Wahlers, this conversation sheds light on the practical steps and challenges involved in building a thriving SMO. Here’s a quick sneak peek: 1. How Knowledge Management boosts collaboration and efficiency. 2. Building trust and buy-in through thoughtful Change Management. 3. The essential distinctions between Release and Change Management. 4. Transforming IT Asset Management into a foundational practice. 5. The power of Organizational Change Management for smooth transitions. Tune in for an inspiring look into JAMF’s SMO and learn valuable strategies to support your own ITSM initiatives!
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