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Telefonica and VUI Agency Talk about Generative and Conversational AI in the Contact Center - Vociebot Podcast Ep 346
Manage episode 375766545 series 1518592
Contenido proporcionado por Bret Kinsella. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente Bret Kinsella o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.
Sarah Rojewski, Telefonica's manager of AI and automation in Germany, and Patrick Esslinger, co-founder of VUI Agency joined Bret Kinsella to talk about the evolution of conversational AI in the contact center and the introduction of generative AI. Rojewski even goes into detail about the latest generative AI project and how the company is looking at the technology. That is supplemented by a conversation about user experience and how AI technologies require new thinking and are accompanied by different customer expectations.
Prior to her role leading AI inititiaves, Sarah Rojewski spent three years working on Telefonica's Aura voice assistant. Patrick Esslinger co-founded VUI Agency in 2017 and specializes in voice user interface design for enterprise applications.
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Manage episode 375766545 series 1518592
Contenido proporcionado por Bret Kinsella. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente Bret Kinsella o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.
Sarah Rojewski, Telefonica's manager of AI and automation in Germany, and Patrick Esslinger, co-founder of VUI Agency joined Bret Kinsella to talk about the evolution of conversational AI in the contact center and the introduction of generative AI. Rojewski even goes into detail about the latest generative AI project and how the company is looking at the technology. That is supplemented by a conversation about user experience and how AI technologies require new thinking and are accompanied by different customer expectations.
Prior to her role leading AI inititiaves, Sarah Rojewski spent three years working on Telefonica's Aura voice assistant. Patrick Esslinger co-founded VUI Agency in 2017 and specializes in voice user interface design for enterprise applications.
381 episodios
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Similar a The Voicebot Podcast
Android Backstage, a podcast by and for Android developers. Hosted by developers from the Android engineering team, this show covers topics of interest to Android programmers, with in-depth discussions and interviews with engineers on the Android team at Google. Subscribe to Android Developers YouTube → https://goo.gle/AndroidDevs
…
continue reading
Redefining AI is the 2024 New York Digital Award winning tech podcast! Discover a whole new take on Artificial Intelligence in joining host Lauren Hawker Zafer, a top voice in Artificial Intelligence on LinkedIn, for insightful chats that unravel the fascinating world of tech innovation, use case exploration and AI knowledge. Dive into candid discussions with accomplished industry experts and established academics. With each episode, you'll expand your grasp of cutting-edge technologies and ...
…
continue reading
Material is a weekly discussion about the Google and Android universe. Your intrepid hosts try to answer the question, “What holds up the digital world?” The answer, so far, is that it’s Google all the way down. Hosted by Andy Ihnatko and Florence Ion.
…
continue reading
Africa-focused technology, digital and innovation ecosystem insight and commentary.
…
continue reading
Show notes are at https://stevelitchfield.com/sshow/chat.html
…
continue reading
Download This Show is your weekly guide to the world of media, culture, and technology. From social media to gadgets, streaming services to privacy issues. Each week Rae Johnston and guests take a fun, deep dive into how technology is reshaping our lives.
…
continue reading
Welcome to the Security Weekly Podcast Network, your all-in-one source for the latest in cybersecurity! This feed features a diverse lineup of shows, including Application Security Weekly, Business Security Weekly, Paul's Security Weekly, Enterprise Security Weekly, and Security Weekly News. Whether you're a cybersecurity professional, business leader, or tech enthusiast, we cover all angles of the cybersecurity landscape. Tune in for in-depth panel discussions, expert guest interviews, and ...
…
continue reading
On The Bike Shed, hosts Joël Quenneville and Stephanie Minn discuss development experiences and challenges at thoughtbot with Ruby, Rails, JavaScript, and whatever else is drawing their attention, admiration, or ire this week.
…
continue reading
Every Friday and Sunday, Slate’s popular daily news podcast What Next brings you TBD, a clear-eyed look into the future. From fake news to fake meat, algorithms to augmented reality, Lizzie O’Leary is your guide to the tech industry and the world it’s creating for us to live in.
…
continue reading
From smart phones to smart homes, the Android Police Podcast gives you exactly what you need from a tech podcast - no more, no less. Every week, each of our hosts curate topics to talk about. It could be tracking through your newsfeed or a passion project or two. We're centered on Android, but go far and wide, so if you're looking for good talk that won't waste your time, listen and subscribe.
…
continue reading
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