Designing a Client Loyalty Program | ft. Joe Crisara | Ep.430

The Site Shed

Are you ready to grow your trade business with strategies that truly work? 🚀

In this episode of the Site Shed Podcast, we break down how to design effective client loyalty programs and build a thriving sales culture for your trade business. Discover how to turn recurring revenue ideas into action and keep your customers coming back for more. Whether you’re a plumber, electrician, or HVAC professional, these tips will revolutionise your approach to customer retention strategies. Don’t miss out on these game-changing insights!
Watch the video version of this podcast at https://youtu.be/YxazrLwA_vw

Discussion Points:

00:00 Teaching blue-collar pros to communicate value
04:16 Challenges with client loyalty programs
06:48 Benefits for recurring service businesses
11:07 Maintenance as a continuous need
15:43 Front-of-line service for homeowners
16:49 VIP service perks and priority scheduling
22:37 Cooler months ideal for maintenance focus
25:14 Flexible solutions beyond ultimatums
29:28 Warranties significantly boost revenue
33:01 Highlighting 5-year warranty benefits
35:35 Financing equipment with long-term deals
39:31 Service agreements enhance customer care
40:47 VIP clients receive exceptional treatment
46:49 Maintenance covers occasional repairs
49:14 Prevent price shopping with agreements
51:09 Fast quotes with tiered options
54:11 Competitive pricing in renovations

Resources:

Get a copy of Joe’s best selling book at https://book.servicemvp.com

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