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When No-Shows Go 👇, Revenue Goes 👆
Manage episode 336305089 series 2880265
Contenido proporcionado por Troy Cole and Michael King. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente Troy Cole and Michael King o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.
This one falls under the umbrella of “ways you can stack surgery volume without throwing boatloads of extra cash at advertising.”
Specifically, today Michael and Troy are talking about half a dozen strategies you can start using right now to reduce your no-shows. When someone no-shows an appointment, you can’t just put that appointment slot back on the shelf and use it again later. It’s gone. And so is any revenue that may have come from that engagement.
So even if you don’t have a BIG no-show problem… you still want to reduce no-shows as much as you can. Every little bit helps.
Watch (or listen) to discover:
- The ideal timeframe for booking consults to keep no-shows from spiking
- The “Action-Oriented Ending” you should be using on every booked call to make sure people keep their appointments (95% of phone teams miss this completely, even if they do everything else right)
- Patient Homework - WHY you should assign it, WHAT exactly it entails, and HOW it helps to reduce no-shows and increase close rate
- Capitalize on Convenience - Focus on these 3 different “convenience points” to reduce friction and create a better patient experience
- And plenty more…
Find out more and sign up for a free case study at RefractiveMavericks.com
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