Sam Shear, Yes Hearing, on innovating & scaling a novel model of at-home hearing health

The Pulse by Wharton Digital Health

In this episode, I sat down with Sam Shear, CEO of Yes Hearing. Founded in 2019, Yes Hearing is an online provider of hearing care and hearing aids, partnering with 400+ audiology providers to provide in-home services such as phone and video consultations, hearing tests, hearing aid fitting, programming, and follow-up care. Through their unique model, Audiologists and hearing specialists bring the clinic directly to patients’ living rooms; the company is now the largest in-home hearing care provider in the world. The company was founded in 2019, and secured its $10M Series A funding in 2022.

Sam and I discussed: 1) Yes Hearing’s background and mission, including personal family anecdotes that led him to start the company, 2) The company’s clinical model, go-to-market strategy, patient journey, and dedication to iterative feedback & improvement, 3) Trends in the broader hearing care and at-home care industries, including both tailwinds and barriers to patient adoption, and 4) Entrepreneurial advice relating to fundraising with investors, scaling with payers, and believing in the potential of an early-stage company!