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78. How to use ITXM™ to Identify improvement areas in IT

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Contenido proporcionado por HappySignals. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente HappySignals o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.

ITXM™ is the framework that brings the practice of experience management into IT operations.

In this first episode of Happy in 15, Season 2, we kick off after the winter season with a practical episode on how you can Identify Continual Improvement areas to focus on through using ITXM™

In this episode you will get a firm understanding of why:

- Humans are the best sensors when it comes to delivering feedback about IT services

- The important order of People, Process and Tech

- Why conducting continuous measurement to receive continuous experience data trumps yearly surveys.

----------------------------------------------------------

Take the ITXM™ foundation course here - https://itxm.academy/itxm-foundation/

Read more about ITXM™ framework here - https://www.happysignals.com/itxm-framework-it-experience-management

Learn more about HappySignals - https://www.happysignals.com/leading-experience-management-platform-for-it-happysignals

----------------------------------------------------------

Key Takeaways:

- For Continual Improvement, Experience Data is the only meaningful starting point.

- If you want to create services from the business perspective you need to be using Experience Data.

- Experience Data gives focus to continuous improvement initiatives.

  continue reading

118 episodios

Artwork
iconCompartir
 
Manage episode 323590526 series 2817230
Contenido proporcionado por HappySignals. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente HappySignals o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.

ITXM™ is the framework that brings the practice of experience management into IT operations.

In this first episode of Happy in 15, Season 2, we kick off after the winter season with a practical episode on how you can Identify Continual Improvement areas to focus on through using ITXM™

In this episode you will get a firm understanding of why:

- Humans are the best sensors when it comes to delivering feedback about IT services

- The important order of People, Process and Tech

- Why conducting continuous measurement to receive continuous experience data trumps yearly surveys.

----------------------------------------------------------

Take the ITXM™ foundation course here - https://itxm.academy/itxm-foundation/

Read more about ITXM™ framework here - https://www.happysignals.com/itxm-framework-it-experience-management

Learn more about HappySignals - https://www.happysignals.com/leading-experience-management-platform-for-it-happysignals

----------------------------------------------------------

Key Takeaways:

- For Continual Improvement, Experience Data is the only meaningful starting point.

- If you want to create services from the business perspective you need to be using Experience Data.

- Experience Data gives focus to continuous improvement initiatives.

  continue reading

118 episodios

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