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78. How to use ITXM™ to Identify improvement areas in IT
Manage episode 323590526 series 2817230
ITXM™ is the framework that brings the practice of experience management into IT operations.
In this first episode of Happy in 15, Season 2, we kick off after the winter season with a practical episode on how you can Identify Continual Improvement areas to focus on through using ITXM™
In this episode you will get a firm understanding of why:
- Humans are the best sensors when it comes to delivering feedback about IT services
- The important order of People, Process and Tech
- Why conducting continuous measurement to receive continuous experience data trumps yearly surveys.
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Take the ITXM™ foundation course here - https://itxm.academy/itxm-foundation/
Read more about ITXM™ framework here - https://www.happysignals.com/itxm-framework-it-experience-management
Learn more about HappySignals - https://www.happysignals.com/leading-experience-management-platform-for-it-happysignals
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Key Takeaways:
- For Continual Improvement, Experience Data is the only meaningful starting point.
- If you want to create services from the business perspective you need to be using Experience Data.
- Experience Data gives focus to continuous improvement initiatives.
118 episodios
Manage episode 323590526 series 2817230
ITXM™ is the framework that brings the practice of experience management into IT operations.
In this first episode of Happy in 15, Season 2, we kick off after the winter season with a practical episode on how you can Identify Continual Improvement areas to focus on through using ITXM™
In this episode you will get a firm understanding of why:
- Humans are the best sensors when it comes to delivering feedback about IT services
- The important order of People, Process and Tech
- Why conducting continuous measurement to receive continuous experience data trumps yearly surveys.
----------------------------------------------------------
Take the ITXM™ foundation course here - https://itxm.academy/itxm-foundation/
Read more about ITXM™ framework here - https://www.happysignals.com/itxm-framework-it-experience-management
Learn more about HappySignals - https://www.happysignals.com/leading-experience-management-platform-for-it-happysignals
----------------------------------------------------------
Key Takeaways:
- For Continual Improvement, Experience Data is the only meaningful starting point.
- If you want to create services from the business perspective you need to be using Experience Data.
- Experience Data gives focus to continuous improvement initiatives.
118 episodios
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