Artwork

Contenido proporcionado por HappySignals. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente HappySignals o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.
Player FM : aplicación de podcast
¡Desconecta con la aplicación Player FM !

115. David Barrow - What the TV show Ted Lasso can teach us about Service Management

46:30
 
Compartir
 

Manage episode 427083476 series 2817230
Contenido proporcionado por HappySignals. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente HappySignals o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.

In this conversation, David Barrow discusses his experience in IT service management, drawing parallels between the principles of service management and the themes in the popular TV show 'Ted Lasso.'

The conversation delves into the importance of learning from failure, building communities of practice, and the human aspect of leadership and team dynamics. The same findings are present in David Barrow's book "An education in Service Management", which is also discussed.

Takeaways

  • Learning from failure is a key aspect of service management and leadership.
  • Building communities of practice and fostering a culture of experimentation and iterative improvement is essential for success in service management.
  • The fear of failure is often worse than the failure itself, and it's important to embrace a mindset of learning and growth.
  • The human aspect of leadership and team dynamics plays a significant role in the success of service management initiatives.

David Barrow on Linkedin

https://www.linkedin.com/in/solsevenstudio/

His book "An education in service management"

https://www.oreilly.com/library/view/an-education-in/9781787784697/

--

To learn more about IT Experience Management (ITXM) Framework™, visit ⁠⁠⁠⁠www.happysignals.com/itxm-framework-it-experience-management⁠⁠⁠⁠

To learn about our Built-in XLA Management features: ⁠⁠⁠⁠https://www.happysignals.com/product/xla-management⁠⁠⁠⁠

Read our Practical Guide to XLAs: ⁠⁠⁠⁠https://www.happysignals.com/the-practical-guide-to-experience-level-agreements-xlas⁠

  continue reading

118 episodios

Artwork
iconCompartir
 
Manage episode 427083476 series 2817230
Contenido proporcionado por HappySignals. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente HappySignals o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.

In this conversation, David Barrow discusses his experience in IT service management, drawing parallels between the principles of service management and the themes in the popular TV show 'Ted Lasso.'

The conversation delves into the importance of learning from failure, building communities of practice, and the human aspect of leadership and team dynamics. The same findings are present in David Barrow's book "An education in Service Management", which is also discussed.

Takeaways

  • Learning from failure is a key aspect of service management and leadership.
  • Building communities of practice and fostering a culture of experimentation and iterative improvement is essential for success in service management.
  • The fear of failure is often worse than the failure itself, and it's important to embrace a mindset of learning and growth.
  • The human aspect of leadership and team dynamics plays a significant role in the success of service management initiatives.

David Barrow on Linkedin

https://www.linkedin.com/in/solsevenstudio/

His book "An education in service management"

https://www.oreilly.com/library/view/an-education-in/9781787784697/

--

To learn more about IT Experience Management (ITXM) Framework™, visit ⁠⁠⁠⁠www.happysignals.com/itxm-framework-it-experience-management⁠⁠⁠⁠

To learn about our Built-in XLA Management features: ⁠⁠⁠⁠https://www.happysignals.com/product/xla-management⁠⁠⁠⁠

Read our Practical Guide to XLAs: ⁠⁠⁠⁠https://www.happysignals.com/the-practical-guide-to-experience-level-agreements-xlas⁠

  continue reading

118 episodios

Toate episoadele

×
 
Loading …

Bienvenido a Player FM!

Player FM está escaneando la web en busca de podcasts de alta calidad para que los disfrutes en este momento. Es la mejor aplicación de podcast y funciona en Android, iPhone y la web. Regístrate para sincronizar suscripciones a través de dispositivos.

 

Guia de referencia rapida