The Tiny Habits that Strengthen Organizational Relationships, by Jonathan H. Westover PhD

The HCL Review Podcast

Abstract: This article discusses how seemingly small, everyday social habits and interactions can significantly impact workplace relationships and organizational effectiveness. It explores research on relationship-building behaviors like making eye contact, smiling, saying thank you, asking questions, providing feedback, listening without judgment, self-disclosure, and celebrating wins together. The article argues that while larger cultural factors are important, minor modifications to interpersonal manners, such as consciously engaging in these positive social behaviors, can quietly foster resilient bonds between colleagues. Case studies from various industries are presented to illustrate how strategically cultivated habits delivering appreciation, empathy and care into daily exchanges strengthen collaborative relationships. The article concludes that true organizational transformation starts from nurturing connections through mindfully modified social exchanges, as these small gestures collectively create the type of supportive work environment where people feel valued and initiatives can succeed.