Handling Follow-Ups Professionally: Strategies for Getting Replies When Facing Silence, by Jonathan H. Westover PhD

The HCL Review Podcast

Abstract: This article discusses effective strategies for following up with contacts who have not responded to initial requests or messages. It begins by reviewing psychological research on factors that can influence response times, such as personality traits, cultural norms, and procrastination. It then provides guidelines for optimal timing of follow-ups based on priority level and contact type. Specific suggestions are offered for composing follow-up communications, including restating the original request, expressing the need for a response politely, acknowledging time constraints, and problem-solving rather than blaming. The article stresses the need for flexibility based on individual relationships and contexts. It offers examples of appropriately customizing follow-ups for scenarios like status updates, project kickoffs, and external partnerships. By understanding reasons for delays, timing follow-ups appropriately, and adapting language sensitively, leaders can productively follow through to obtain needed information and cooperation while preserving goodwill.